Solved

Outlook out of sync with Exchange

Posted on 2009-05-05
5
537 Views
Last Modified: 2012-05-06
Products: - Outlook 2007, Exchange 2007 inc OWA, Windows XP

Dear experts

We're currently experiencing a problem with one of our users who uses a laptop in cached exchange mode. We've noticed than when the user logs into OWA she has different items in her folders, outbox etc.. compared to the uptodate version on the laptop.

Although not normally a problem as the user only really uses the laptop for emails, the problem has escalated very recently as it appears that the laptops' .ost file has reached its limit of 2GB and now willl not allow the user to send any further emails. (Although Exchange is saying its 1.5GB) The user is very very reluctant to delete any items.

Is there anything we can do to resolve these issues?
The only possible solutions i can think of are:
1) Getting the cached mailbox on the laptop to sync with Exchange
2) Somehow removing the 2GB .ost limit on the laptop

Hoping someone can help!
0
Comment
Question by:Bladey001
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 21

Expert Comment

by:JBlond
ID: 24302471
It seems that the OST file is a non-unicode file and these files are limited to 2 GB. If you delete the OST file and then start Outlook a new file is generated and as there's no old ost file to convert, Outlook should create a unicode OST file with a 20 GB limit. Wait for the sync to finish and then everything should work again.

Besides that, if you haven't already done that, you should consider installing SP2 for Office 2007 as it improves the performance with huge mailboxes.
0
 
LVL 65

Accepted Solution

by:
Mestha earned 400 total points
ID: 24302472
The OST file limit is 20gb, not 2gb, unless the machine was upgraded from an older version of Outlook and the OST not upgraded.
I presume you are getting some kind of error?
The OST file needs to be replaced. If content has been changed in the OST file then that should be exported to a PST file so that the OST file can be deleted and Outlook allowed to build a new one.

Simon.
0
 
LVL 14

Expert Comment

by:Raj-GT
ID: 24302494
There are no limits on ost file size in Outlook 2007 or previous version for that matter. The limit you are referring to may be the user mailbox size limit configured in Exchange.

I would try deleting and recreating the OST file first as they do sometime get corrupt.
0
 

Author Comment

by:Bladey001
ID: 24312724
Thanks for the responses

I have now exported the users mailbox to PST and removed the OST file so that Outlook can create a new one and then imported the PST back into Outlook however the mailbox in Outlook is still out of sync with OWA.

Any ideas?
0
 
LVL 65

Expert Comment

by:Mestha
ID: 24319476
If you take the machine out of cached mode, what does that show?
If it still shows a difference then it has to be a view, because Outlook is using live information.

Simon.
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question