Outlook out of sync with Exchange
Posted on 2009-05-05
Products: - Outlook 2007, Exchange 2007 inc OWA, Windows XP
We're currently experiencing a problem with one of our users who uses a laptop in cached exchange mode. We've noticed than when the user logs into OWA she has different items in her folders, outbox etc.. compared to the uptodate version on the laptop.
Although not normally a problem as the user only really uses the laptop for emails, the problem has escalated very recently as it appears that the laptops' .ost file has reached its limit of 2GB and now willl not allow the user to send any further emails. (Although Exchange is saying its 1.5GB) The user is very very reluctant to delete any items.
Is there anything we can do to resolve these issues?
The only possible solutions i can think of are:
1) Getting the cached mailbox on the laptop to sync with Exchange
2) Somehow removing the 2GB .ost limit on the laptop
Hoping someone can help!