Solved

How can I get some specific call usage data from Cisco Call Manager 6.1

Posted on 2009-05-05
3
666 Views
Last Modified: 2013-12-27
I need to find a way of extracting the total numbers of calls made from a specific subset of extensions. I've tried using CDR and have not had any real success. What I want to do is extract the total into a specific formatted CSV file (the CDR one is rubbish!!) on a regular basis so I can use the file to update a website. I know this is sounding like call centre stuff (well actually it is as it's for a call centre) but I do not have any access to call centre software.
This requirement has come out of a need for our outbound telemarketing team to get useful stats. If anyone knows of a solution for outbound call centres that does not use predictive dialling or any other predetermined dial rules, I would love to hear about it.
0
Comment
Question by:stu_evans99
3 Comments
 
LVL 32

Expert Comment

by:harbor235
ID: 24305024
0
 
LVL 2

Assisted Solution

by:estest
estest earned 300 total points
ID: 24315312
We use Verant VeraSmart ECas. UCM SFTPs the CDRs to ECas every 5 minutes and ECas stores the data in a SQL DB. You can then run all kinds of nifty reports. Its a little expensive...
0
 

Accepted Solution

by:
stu_evans99 earned 0 total points
ID: 24571030
estest - thanks for the tip but your right, it is a little expensive. We've found another product - Tiger 2020 Pro - which seems to do some of the things we want. STill searching but I think this will be a custom tool we'll have to develop.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now