stu_evans99
asked on
How can I get some specific call usage data from Cisco Call Manager 6.1
I need to find a way of extracting the total numbers of calls made from a specific subset of extensions. I've tried using CDR and have not had any real success. What I want to do is extract the total into a specific formatted CSV file (the CDR one is rubbish!!) on a regular basis so I can use the file to update a website. I know this is sounding like call centre stuff (well actually it is as it's for a call centre) but I do not have any access to call centre software.
This requirement has come out of a need for our outbound telemarketing team to get useful stats. If anyone knows of a solution for outbound call centres that does not use predictive dialling or any other predetermined dial rules, I would love to hear about it.
This requirement has come out of a need for our outbound telemarketing team to get useful stats. If anyone knows of a solution for outbound call centres that does not use predictive dialling or any other predetermined dial rules, I would love to hear about it.
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http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008015bf9f.shtml
Call Manager
Ciscoworks Voice Manager
http://www.cisco.com/en/US/products/sw/cscowork/ps2432/products_tech_note09186a0080094cd8.shtml
NetMRI
http://connection.netcordia.com/forums/t/407.aspx
SNMP
MIB CISCO-CALL-HISTORY-MIB:
harbor235 ;}