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How can I get some specific call usage data from Cisco Call Manager 6.1

Posted on 2009-05-05
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Last Modified: 2013-12-27
I need to find a way of extracting the total numbers of calls made from a specific subset of extensions. I've tried using CDR and have not had any real success. What I want to do is extract the total into a specific formatted CSV file (the CDR one is rubbish!!) on a regular basis so I can use the file to update a website. I know this is sounding like call centre stuff (well actually it is as it's for a call centre) but I do not have any access to call centre software.
This requirement has come out of a need for our outbound telemarketing team to get useful stats. If anyone knows of a solution for outbound call centres that does not use predictive dialling or any other predetermined dial rules, I would love to hear about it.
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Question by:stu_evans99
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by:harbor235
ID: 24305024
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by:estest
estest earned 1200 total points
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We use Verant VeraSmart ECas. UCM SFTPs the CDRs to ECas every 5 minutes and ECas stores the data in a SQL DB. You can then run all kinds of nifty reports. Its a little expensive...
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stu_evans99 earned 0 total points
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estest - thanks for the tip but your right, it is a little expensive. We've found another product - Tiger 2020 Pro - which seems to do some of the things we want. STill searching but I think this will be a custom tool we'll have to develop.
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