We use a backup program (ArcServe) with the Exchange brick level agent. The self made service account (svcbackup) in AD runs the agent. When we exlcude the account from the GAL in AD "Hide from address list' then the backup will fail. The account needs to be registered in that GAL to read the other contacts (and backup the corresponding mailboxes).
Our Question is: is there any way/method so we can hide the 'service' account: svcbackup from the GAL while maintaining all functionality. We don't want regular users to see the svcbackup account appearing in the GAL.
We really searched for hours :(
Thanks for your time.