user's name only shows in the GAL if I run Outlook 2007 in cached mode

user's name only shows in the GAL if I run Outlook 2007 in cached mode
cgagliniAsked:
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apache09Connect With a Mentor Commented:
Its likely this user is not longer a User in Active Directory anymore or on the Exhcange Server.
If cached mode is not used I would just leave it off.
Go by the GAL when not in cached mode as it would be the most current.

If you need to use Outlook in Cached Mode search all hidden Files and Folders on your PC for *.ost
delete them or rename them to *.old

Open Outlook again in Cached Mode and a New .ost will be created for you with correct details.

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cgagliniAuthor Commented:
Thank you...worked perfectly!  I am not using cached mode anymore!
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