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user's name only shows in the GAL if I run Outlook 2007 in cached mode

Posted on 2009-05-05
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Last Modified: 2012-05-06
user's name only shows in the GAL if I run Outlook 2007 in cached mode
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Question by:cgaglini
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apache09 earned 250 total points
ID: 24331208
Its likely this user is not longer a User in Active Directory anymore or on the Exhcange Server.
If cached mode is not used I would just leave it off.
Go by the GAL when not in cached mode as it would be the most current.

If you need to use Outlook in Cached Mode search all hidden Files and Folders on your PC for *.ost
delete them or rename them to *.old

Open Outlook again in Cached Mode and a New .ost will be created for you with correct details.

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Author Closing Comment

by:cgaglini
ID: 31577979
Thank you...worked perfectly!  I am not using cached mode anymore!
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