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BES 4.1.4 no longer forwarding mail after KB00139 "ProcessMailDelay" registry change

Posted on 2009-05-05
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Last Modified: 2012-05-06
Hello Everyone,

Our company phone users were getting a lot of spam mail so I added the registry entry "ProcessMailDelay" for 25 seconds to allow the spam mail delay on the server. I noticed that mail users were still receiving spam after the change, so I removed the entry altogether. Now, nobody is receiving mail on their phones.

I've rebooted the server, tried resending the IT policy to the phones but still no luck.

Can anyone help me please.


-dave
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Question by:mangamonster
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Expert Comment

by:Gary Cutri
ID: 24304661
Hi, first try restarting the server and if this has already been done try just restarting the BlackBerry Dispatcher and BlackBerry Controller services.  If you want you can put the registry key back but set the value as 0.  
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Expert Comment

by:g000se
ID: 24304691
Hello,

Did you make a backkup of your registry before making the change?  How about restoring from a backup of your System State?  Check the event logs.  Does anything jump out to you?  Also, you may want to call your BlackBerry provider to see if they can provide you with support.  
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LVL 26

Expert Comment

by:Gary Cutri
ID: 24304728
Also assuming you DONT have Blackberry Professional just install BES 4.1 SP6 as this will reset the registry values and get the mail flow operating again.
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Accepted Solution

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mangamonster earned 0 total points
ID: 24304773
Thanks for all of your tips, but through some more troubleshooting I found the problem.

Seems that after the removal of the registry change, BES decided to completely disable the Blackberry Policy service. That's why restarting the server, as well as the Dispatcher and Controller services didnt work.

After setting the policy to Automatic and starting the service, mail starting pouring through to our phones.

Cheers!
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