Solved

Event ID 20000 with multiple BES warnings

Posted on 2009-05-05
4
2,886 Views
Last Modified: 2012-05-06
We had an issue last week where our exchange server had some windows updates installed and the next day we could not send out SMTP email as it was stuck in the queue. After a few hours on the phone with MS support we were able to get email to flow.

While researching the issue myself I noticed thousands of Blackberry warnings that started on the same day and are continuing to eat up the app log. I have done some searching around but haven't found anything that fits my situation so here we are. :)

The BES is installed on the Exchange server which I cannot RDP to as well since all of this happened.

Event Type:      Warning
Event Source:      BlackBerry Synchronization Service
Event Category:      None
Event ID:      20000
Date:            5/5/2008
Time:            11:52:04 AM
User:            N/A
Computer:      OBELISK2
Description:
BIPPeClient::Connect: Error calling host "OBELISK2" [192.168.234.235] (10061)

NOTE: The IP in the above event is NOT the IP of our exchange server and it's not reachable on my network. (??)
I then get a second event identical to the one above but this time is shows the correct IP for the host OBELISK2.



Event Type:      Warning
Event Source:      ExchangeConnector
Event Category:      None
Event ID:      20000
Date:            5/5/2008
Time:            9:52:56 AM
User:            N/A
Computer:     OBELISK2
Description:
BIPPeClient::Connect: Error calling host "OBELISK2" [192.168.234.235] (10061)

Again, not my correct IP followed by a duplicate event with the correct IP


Event Type:      Warning
Event Source:      BlackBerry Policy Service
Event Category:      None
Event ID:      20000
Date:            5/5/2008
Time:            9:53:02 AM
User:            N/A
Computer:      OBELISK2
Description:
BIPPeClient::Connect: Error calling host "localhost" [127.0.0.1] (10061)

Any assistance would be greatly appreciate as always!!
0
Comment
Question by:OSC-IT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 500 total points
ID: 24305138
Hi, the first thing you need to do is restart your BES. Also if you have dual NICs (or teaming) ensure that the configuration is still correct.
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24305148
Also after the restart ensure that all the BlackBerry Services are started.
0
 

Author Comment

by:OSC-IT
ID: 24305516
I couldn't restart the actual server so I restarted all the BES services and found one that had a log on failure. I fixed that and haven't had a warning in the app log since.

I believe we're good to go.

Thanks garycutri


0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24306315
Great to hear :)
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Deny sending to more than 2 recipients in Exchange 2016 2 50
exchange , email 8 44
Multi-user logon to corporate iPads 4 23
the workstation driver is not installed 2003 3 78
Read this checklist to learn more about the 15 things you should never include in an email signature.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question