Solved

Brightstor arcserve is restarting the server

Posted on 2009-05-05
8
733 Views
Last Modified: 2012-05-06
Hello, I have a Brightstor arcserve version 11. The problem is that when the backup job starts. The server is restarting it self. There are no errors in the Event Viewer about that. The server is: Dell Poweredge SC1420.
0
Comment
Question by:goliveuk
8 Comments
 
LVL 10

Assisted Solution

by:itprotocall
itprotocall earned 200 total points
ID: 24305750
do you have the brightstor open file agent installed? if yes, then uninstall and reboot...
then verify if backup causes server to restart?

also are you at the latest build for arcserve r11?
0
 

Author Comment

by:goliveuk
ID: 24305820
I have 11.1 build 3200 - I didn't notice to have an open file agent install.
0
 
LVL 10

Assisted Solution

by:itprotocall
itprotocall earned 200 total points
ID: 24306028
in that case i suspect some underlying hardware problem causing the server to reboot...

any issues/errors regarding disks, scsi devices in windows event viewer - system log?
memory/page file errors?
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 10

Assisted Solution

by:itprotocall
itprotocall earned 200 total points
ID: 24306131
if no evident errors or indications, you may have to set up a memory dump and replicate the problem to try and identify what may have caused the sudden crash/reboot...

http://support.microsoft.com/kb/254649
0
 
LVL 10

Assisted Solution

by:itprotocall
itprotocall earned 200 total points
ID: 24306208
what type of hardware are you using as the backup destination?
0
 
LVL 1

Assisted Solution

by:malikstays
malikstays earned 50 total points
ID: 24313844
Hi,

Try to isolate, you noticed this behaviour when it is backing up local machine or remote machine
Any errors in windows event viewer at the same time stamp?
0
 
LVL 2

Accepted Solution

by:
potva03 earned 250 total points
ID: 24320344
Do you get any errors in the activity log of arcserve

Try to place the Arcserve logs in debug

to do this go to Quickstart \ server admin \ configuration and in the job engine set the "Message type in activity log " - Debug and In the tape engine "Level" to notes errors and warnings.

One the server gets rebooted due to backup then it should get logged in the activity log or tape log

also check the Dr.Watson log for further isolation.

you can set the Dr.Watson log by run\Drwtsn32

and here you can provide the location for hte watson log

if we have  these three logs ( Arcserve activity log, Arcserve tape log, Dr Watson Log and System log, application log from event viewer ) we can easily find out the cause.
0
 

Author Comment

by:goliveuk
ID: 24322743
I ran some test on the backup device with the software from HP, the result was the same. The only chance is now hardware problem - I presume the scsi device. I will replace it and will see what will happen
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to update Firmware and Bios in Dell Equalogic PS6000 Arrays and Hard Disks firmware update.
This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question