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Cisco VPN Client Hangs at Securing CHannel

Posted on 2009-05-05
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Last Modified: 2012-05-06
I am working with a Cisco VPN client on a laptop.  I have uninstalled and manually removed the software and reinstalled and still it hangs up at Securing Channel.    Has anyone else come across this problem?
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Question by:blackfox_01
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by:renazonse
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Does the client work elsewhere?

Does this machine have some sort of mobile broadband utility installed? The Cisco client is often choked by the broadband software and may need be installed before the broadband card.

Are you behind a firewall? You will need to allow the ipsec traffic out if you are.

If you're not sure the client works try it on another machine and from a different internet connection to verify.
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by:blackfox_01
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This system is using a mobile broadband card.  It is through Verizon.   Are you saying that the mobile broadband software can cause the Cisco VPN Software to not install correctly?  I noticed that the cisco vpn adapter comes up as disabled in device manager whenever I start the machine.  Is that an indicator of a compatibility problem?

I also have a firewall installed on the laptop.   It is a software firewall, can that cause the same problems?

The client does work on other machines but this one has a built in card and is running this firewall.  
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by:renazonse
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The local firewall wouldn't stop the outgoing service most likely.

I'd assume it's the broadband software. I've had this exact problem with it installed on machines before, the VZAccess manager to be exact. The network adapter is always disabled if it's not in use.

Uninstall the VZAccess manager and the Cisco client. Then, download and install the newest version of the client from Cisco's site and test connecting. After you see the client working you can install the Verizon software again.
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by:blackfox_01
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So here is the twist.  I am using the vzaccess software as the connection to vpn through.  WIll that be a problem.
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by:blackfox_01
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actually I mispoke the software it is using is Dell's Mobile Broadband Card Utility.   But it is still a Verizon Card so I would guess that it uses the same software.
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by:renazonse
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Well, in any case, uninstall the Mobile Broadband software then install the Cisco client. Lastly, install the Mobile Broadband software. I'd update the Broadband software from Dell's site as well.
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by:blackfox_01
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I just downloaded the new software from delll and I was using the current VPN client already.   I am installing it now.  
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by:blackfox_01
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Well I uninstalled the broadband utilty and the cisco vpn software manually.  Then I rebooted.  I installed the VPN software.  Rebooted and then reinstalled the broadband utility.  The same problem occured.  
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by:renazonse
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have you tried the connection through an internet connection other than the broadband card?
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by:blackfox_01
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That was the test I was doing today.   There has to be something with the broadband software.   Since we just switched over to the cisco ASA on a new cable link I am able to basically do a loop with the VPN software and it allows the login just fine.  I will keep playing with the broadband software to try to resolve the problem.
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by:ctpmn1
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Did you resolve that problem?
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by:blackfox_01
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Well I have been working with CISCO and they have not been able to help me get anywhere either.  They are telling me its something to do with the pc registry but I have been through everything I can think of to get it fixed and it has not worked.  I thought about trying to download the verizon software directly and get away from the dell software to see if that would fix the problem.
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by:ctpmn1
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Did you try using and uninstaller like revo? http://www.revouninstaller.com/ Try uninstalling the Vzaccess with that. Then reinstalling it after a reboot. Also might want to try ccleaner
http://www.ccleaner.com/download to clean out the old entries in the registry after the unistall if any remain. Be careful though, only take out entries for Verizon's software, you can really hose up your system if you delete the wrong registry key.
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by:blackfox_01
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I tried using both of these.  Great utilities by the way.   I will add those to my tools USB key.   But this still didnt help.   Cisco asked for more logs because I now have a 2nd pc with this problem.  Hopefully they will find something.
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by:ctpmn1
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I had the same issue and I finally gave up and reinstalled windows. Seems to be working okay now. Let me know if you find a solution.
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by:blackfox_01
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I will do that.
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blackfox_01 earned 0 total points
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Well I found the true answer to this problem and I will post it here to hopefully help out anyone else that may run into this. The issue with the VPN client on the verizon cards has to do with the NDIS settings in the verizon software. If you turn NDIS mode on in the verizon software....Follow this link to find out how to do that........ http://www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=3861100&sliceId=1&docTypeID=DT_TID_1_1&dialogID=6992281&stateId=0%200%206984740 ......then the cisco software will work.

There is an issue with the Dell specific sofware. This is their Mobile Broadband utility. Dell uses the verizon software to make the connection but they take out part of the options that are in the verizon software and none of the software you can download from verizon will work with the Dell cards as they are made specific for Dell,   so to get the NDIS mode activated on the Dell card you have to set the utility to autoconnect at startup.    This causes the software to start NDIS mode.   Dell is aware that this is an issue and are supposed to be working on a fix for the problem.  
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