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Unable to send attachments in e-mail outlook 2003, 2007

Posted on 2009-05-05
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Last Modified: 2012-05-06
Hi,

None of the users are able to attach files with an e-mail irrelevant to file type or size. It comes with error message "Operation failed". However able to receive e-mail attachments without any problem:

Windows 2000 server,
Exchange,
Outlook 2003, 2007.

We have recently moved the exchange database to different hard drive b'coz were running out of space on C: drive.  May be its got something to do with this problem.

Any suggestions,

Regards,
Neil
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Question by:neilchear
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Accepted Solution

by:
Veerappan Sundaram earned 500 total points
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Try outlook switches, cleanprofile and safe.
Cleanprofile will refresh outlook profile and safe will run outlook in safemode which will disable all add-ins. Check the status.
>>>>Veera.
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Author Comment

by:neilchear
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As all the users are having same issue so I believe it's got something to with exchange settings instead of individual outlook issue.
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Expert Comment

by:mmentele
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I think creating a new profile is still a viable step. Are you running clients in cached mode? I was also not clear on what version of exchange you are running "Windows 2000 server,Exchange,
Outlook 2003, 2007."
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Author Comment

by:neilchear
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How do I check whether the clients are running in cache mode?

We are using exchange 2000.

You mean create a new profile (Re-configure the outlook) for all users?
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Expert Comment

by:mmentele
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On OL2007 from the Tools menu, click Account Settings.
On the E-mail tab, click the Exchange Server account, and then click Change.
Under Microsoft Exchange server, you will see a Cached Exchange Mode check box.
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Expert Comment

by:mmentele
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Also try unchecking use word ad email editor if you have that configured.
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