Why are my sessions timing out after 15 seconds?

Posted on 2009-05-05
Medium Priority
Last Modified: 2013-12-08
I've got a user that continuously gets timed out after logging on to 2 different web sites. It doesn't matter if she's idle or not, it times her out in 15 seconds.

It only happens on these 2 specific web sites, and it's only happening from 1 workstation. All my other users can logon to these 2 web sites and use them without issue.

Any ideas where I might look?
Question by:hullc65203
  • 2

Expert Comment

ID: 24306582
LVL 50

Expert Comment

ID: 24306747
hullc65203--Just guessing.  Perhaps those sites require cookies and cookies are being blocked on that PC.  One place would be IE Tools|Internet Explorer|Privacy tab--both the slider setting and the Advanced tab.
What version of IE is being used?  Is this something new?  If so try a System Restore.

Author Comment

ID: 24307774
XP Home Edition with SP3. Using IE 7, fully patched. The cookies settings are the same as the other computers in the office.

It seems to only happen on 2 web sites, not others.

Accepted Solution

hullc65203 earned 0 total points
ID: 24308082
Ok, I found it. She had installed a Google-like browsing helper. Once uninstalled the issue resolved.

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