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Outlook 2003 embedded image cropped

Posted on 2009-05-05
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Last Modified: 2012-06-21
I have an Outlook 2003 user who, when receiving an HTML message with an embedded image, the image appears cropped (part of the right side and bottom are cut off from view).  If the user hits the forward button to forward the message, the entire embedded image becomes visable again.  What would be causing the undesired cropping?
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Question by:AManoux
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Expert Comment

by:abhaigh
ID: 24326403
is he viewing this in the preview pane? if so, have him either open the message properly, or view outlook in full-screen mode
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by:AManoux
ID: 24377950
Sorry for the delayed reply.
He's viewing the message in full screen mode.  Also I just discovered the embedded image is actually an Excel spreadsheet that was inserted by the sender by doing the following:
1) Go to the Insert menu
2) Choose Object
3) Choose Microsoft Excel Spreadsheet
4) When spreadsheet appears in the body of the email select it
5) Right-click on the object and choose Worksheet Object from the menu and choose Edit
6) Paste the data into the spreadsheet object
7) Send the email
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AManoux earned 0 total points
ID: 24380648
More info...
The sender is using Office\Outlook 2003 SP3.  The recipient is using Office\Outlook 2003 SP3.  The only difference is the recipient is using Internet Explorer 8.   He has the same cropped image problem whether using the Outlook client or OWA.  It looks like perhaps it is an HTML rendering problem with IE8 and an embedded bitmap image in an HTML email message.  

Anyone run into this issue before?
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Expert Comment

by:save9
ID: 24580852
Hi All

I am currently battling a simillar problem. I'm using Outlook 2003 and SP3 and when I view an embeded image the bottom and righthand side are cropped. just like AManoux described when I press forward it is retored.

I have opened the email in preview and in full screen but still no joy! So frustrating.
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by:AManoux
ID: 24583134
Hey save9,
What internet browser and version are you running on the computer?
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