I have a customers pc with winsock problem (I think). Problems startet when the owner had an outdated Norton Internet Security. She then downloaded and installed Norman AV that she got for free from her bank (SR-Bank) in norway. Norman was recommended, so she installed it. But she did not uninstall Norton first.
When she came to me, she was unable to connect to the internett. I startet uninstalling both AV applications. Used uninstall tools, an deleted some folders manually, an deletet som reg. keys manually. I ran ccleaner and. spybot, many times. I ran antivirus scans from MiniPE (Bart) cd.
I have now tried EVERYTHING to get connected to the internett, but no luck:
netsh winsock reset (several combinations with catalog), and reboots.
deletet reg key for winsock and winsock2 under current control set.......!
Deletet and installed new driver for the network card.
Now I'm about to give up. Can you please help me? Is it some parts of Norton whitch prevents me from conecting? Or is it virus og adware/spyware?
I have booted with MiniPe cd, and connected to internet, so it's no HW failure.
I have fount one interesting thing: CLMLservice.exe used between 80 and 99%cpu nearly everytime I have booted the mashine, so I disabled the service and renamed the file. Thought may be the file was infectet or something.
I have turned off windows firewall. Checked that nox proxy is used. Tried with static ip.
I can then ping my router and dns. But not www.google.no
Internett explorer troubleshooter tells me that I have a winsock problem. But after fix and reboot, it's the same.