Solved

Emails from my own domain go into Junk Mail in Outlook

Posted on 2009-05-05
6
610 Views
Last Modified: 2013-11-29
I have several domain and several domain emails. I am in an office with one other person. We share a cable internet connection through a router. If I send my co-worker an email from my domain email (me@mycompany.com) to his email on the same domain (him@mycomapny.com) it goes direclty to his junk mail. If he sends himself an email (him@mycompany.com to him@mycompany.com) it goes direclty to email.

His junk mail filter is set at "low"
I have added "me@mycompany.com" and "him@mycompany.com" to his safe sender list
I have clicked on these emails in thejunnk mail folder and marked them as "not junk mail"

I don't know what to do next.
0
Comment
Question by:JustDuckyDesigns
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 24319653
What Version of Outlook are you using?

Check that you have the latest SP installed.

Otherwise, its possible there is a rule moving these emails into the junk mail folder.
Go to Tools>Rules and Alerts Wizard.
Are there any rules setup already?
If there are note down the details
Then Close Outlook and re-open using
Start>Run>Outlook.exe /cleanrules
0
 

Author Comment

by:JustDuckyDesigns
ID: 24319698
Outlook 2003 sp3

The only rules I have set up are specific to that email address and it tell it to move it to a specific folder - not the junk mail folder.
0
 
LVL 47

Accepted Solution

by:
apache09 earned 500 total points
ID: 24321524
"The only rules I have set up are specific to that email address and it tell it to move it to a specific folder - not the junk mail folder." - Noted

Have you tried the above?

You may not necessarily see a rule that may be moving emails to your junk mail folder.

Running /cleanrules will clear all Client and Server Sided rules (Rules you may not see)




0
Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

 

Author Comment

by:JustDuckyDesigns
ID: 24572618
Sorry I haven't been back to address this question in a while. I have tried typing in: Start>Run>Outlook.exe /cleanrules
But I just get an error messages that says that does not exist.
0
 

Author Comment

by:JustDuckyDesigns
ID: 24642470
Does anyone have any ideas?
0
 

Author Closing Comment

by:JustDuckyDesigns
ID: 31578137
I tried the solutions offered and they did not work. I asked for more answers, but no one has answered me. I have tried asking another questions and am receiving an error message that I cannot ask another question until my "abandoned" questions are closed. No one ever gave me an accurate answer to this question.
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Pop culture is prime bait for hackers seeking to infect user’s computers and mobile devices with malicious malware. Hackers know exactly what the latest trends are online and know how to use them to their advantage.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question