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Emails from my own domain go into Junk Mail in Outlook

Posted on 2009-05-05
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Last Modified: 2013-11-29
I have several domain and several domain emails. I am in an office with one other person. We share a cable internet connection through a router. If I send my co-worker an email from my domain email (me@mycompany.com) to his email on the same domain (him@mycomapny.com) it goes direclty to his junk mail. If he sends himself an email (him@mycompany.com to him@mycompany.com) it goes direclty to email.

His junk mail filter is set at "low"
I have added "me@mycompany.com" and "him@mycompany.com" to his safe sender list
I have clicked on these emails in thejunnk mail folder and marked them as "not junk mail"

I don't know what to do next.
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Question by:JustDuckyDesigns
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6 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 24319653
What Version of Outlook are you using?

Check that you have the latest SP installed.

Otherwise, its possible there is a rule moving these emails into the junk mail folder.
Go to Tools>Rules and Alerts Wizard.
Are there any rules setup already?
If there are note down the details
Then Close Outlook and re-open using
Start>Run>Outlook.exe /cleanrules
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Author Comment

by:JustDuckyDesigns
ID: 24319698
Outlook 2003 sp3

The only rules I have set up are specific to that email address and it tell it to move it to a specific folder - not the junk mail folder.
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LVL 47

Accepted Solution

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apache09 earned 1000 total points
ID: 24321524
"The only rules I have set up are specific to that email address and it tell it to move it to a specific folder - not the junk mail folder." - Noted

Have you tried the above?

You may not necessarily see a rule that may be moving emails to your junk mail folder.

Running /cleanrules will clear all Client and Server Sided rules (Rules you may not see)




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Author Comment

by:JustDuckyDesigns
ID: 24572618
Sorry I haven't been back to address this question in a while. I have tried typing in: Start>Run>Outlook.exe /cleanrules
But I just get an error messages that says that does not exist.
0
 

Author Comment

by:JustDuckyDesigns
ID: 24642470
Does anyone have any ideas?
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Author Closing Comment

by:JustDuckyDesigns
ID: 31578137
I tried the solutions offered and they did not work. I asked for more answers, but no one has answered me. I have tried asking another questions and am receiving an error message that I cannot ask another question until my "abandoned" questions are closed. No one ever gave me an accurate answer to this question.
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