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Remove IT Policy for Migration (BES)

Experts,

I am in the process of migrating users into on a completely new domain, including blackberries. The issue at hand, current blackberry users are still on the "old" BES, when I attempt to activate onto the new BES (same email address if it makes a difference) I receive an "IT policy was rejected warning on the phone"

IF I wipe the handheld, I can apply my policy without issue.... I would prefer not to wipe handhelds to default to preserve other settings. The "old" BES is online, I am just unsure what commands I should instruct the outgoing MIS to apply.

Thanks for the help
George

SysExpert

Not sure that you will be able to do this without wiping, although deleting the service book may help

I hope this helps !

SysExpert

Also you might consider using the BB Desktop manager to do a complete backup before wiping so that at least user data can be restored.

I hope this helps !

gws226

ASKER

Thanks SysExpert. Unforunately my arsenal of Blackberry Users are spread across 6 countries, and I will not be able to get hands on.... and the solution needs to be end user friendly.

Any other suggestions?

jdera

Your best bet and least painful way to do this is thru a knife edge cutover. This will eliminate a lot of headaches, check out:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10278&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=82464508&stateId=1%200%2082466312

ASKER CERTIFIED SOLUTION

Gary Cutri

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Mighty_Silly

Create another IT Policy on the Old BES with NO RESTRICTION at all. Send that out to remaining users on the Old BES (or to folks you're getting to activate them on the New BES) - this is ensure the device does not have any restrictions on it.
Once the device receives this policy, send a "Remote Nuke" to the device to secure wipe it over the air. Once the device is NUKED delete if off the Old BES. If old Mail System is still up, delete the old mail account as well (Of Course, be sure everything is backed up before doing this as user WILL LOSE everything in old system... in case you are still holding on to the old system as emergency back up.)

Then and only then - Add the user to the New BES. Give it some time to be provisioned by BES, then happy Enterprise Activate.

Please test it with few users you have access to their devices before applying to out of towners.

Hope this helps.
-silly-