Solved

Laptop frozen, stuck at Toshiba logo screen won't boot up.

Posted on 2009-05-05
4
1,628 Views
Last Modified: 2013-11-17
Hello,

One of my co-workers needs some help her computer is frozen.  Here is what she said.

"My laptop said it needed to download something for windows and asked if i should restart now or later several times. when i was no longer able to say later it must have started, but its now frozen. I see the Toshiba logo and in the bottom panel it says press F2 to enter Setup or F12 to enter Multiboot Selection Menu. Neither button works, the mouse isn't visible, ctrl alt del doesnt work...only holding the power button to turn it on or off works but it keeps going back to this screen."

(Only edited to take out any foul language)

It is a Toshiba Laptop with Windows XP Professional installed.

I'm in Toronto and she is in Montreal so it's a little harder to diagnose.  Was hoping someone here had some ideas.

We have tried removing the battery and putting it back in.

Please let me know if you need more info.

Thank you,

MrWeen
0
Comment
Question by:MrWeen
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 16

Accepted Solution

by:
warturtle earned 250 total points
ID: 24307706
Does she have the Windows CD?
0
 
LVL 11

Assisted Solution

by:asian_niceguy
asian_niceguy earned 250 total points
ID: 24310638
Try to reset CMOS if possible (by removing the internal battery for 15-30mins)

Otherwise, its looking like a job to send in to a laptop computer shop. (hopefully its under warranty)
0
 

Author Comment

by:MrWeen
ID: 24422268
Sorry for the slow response.  What ended up happening was the laptop was left turned off for a couple of days.  Next time it was turned on everything seemed to be fine with it.  I will award points to all that responded.
0
 
LVL 11

Expert Comment

by:asian_niceguy
ID: 24464868
keep in mind it may also be a possible overheating problem, so dont be surprised if it happens again. if it does. time for a new laptop
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
In this article you will get to know about pros and cons of storage drives HDD, SSD and SSHD.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question