Windows can't update
Posted on 2009-05-05
I have a customers laptop that got infected. After removing all infections I noticed that windows won't/can't update. Upon checking the BITS and WUAUSERV services, the "path to executable" is "%fystemRoot%\System32\svchost.exe -k netsvcs" thinking its suppose to be
%systemRoot% etc... The Automatic update services is already set to automatic but when i try to start it, it comes back with "could not start the automatic updates service on local computer. Error 2: The system cannot find the file specified". Now the BITS service is currently set to "manual" and when i try to apply it to automatic it comes back with "access is denied" And when i try to start the service it says "could not start the background intelligent service on local computer. Error 2: The system cannot find the file specified." Any fix for this or an I left with a reinstillation of OS?
(Computer is Running Windows XP Pro)