asked on

Blackberry Storm won't play assigned ringtones

On the Storm phone our President has which is on a BES, it won't ring with the assigned ringtone to the contact. I tested it by assigning a ringtone to my contact info. When I called her it rang with her default ringtone. What could be the problem. FYI she has already removed the battery to reset it.

Thanks

SysExpert

1) have you upgraded to the newest STORM firmware via you supplier ?

2) Have you tested with a similar phone

3) have you checked the settings ?

It is possible the phone is defective and needs to be returned.

I hope this helps !

J.R. Sitman

ASKER

Upgraded today and then tested. Same problem.
I have the same phone but not on the BES and mine works fine
I believe I've checked the settings but she has been messing with it so I'm not sure what she might have done. What setting do you want me to check, just in case I missed somethinbg?
Hope it's not defective.

Thanks

ASKER CERTIFIED SOLUTION

jdera

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

jdera

Also this:

http://forums.crackberry.com/f52/can-t-assign-ringtones-81-a-84909/

SOLUTION