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Blackberry Storm won't play assigned ringtones

Posted on 2009-05-05
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Last Modified: 2012-05-06
On the Storm phone our President has which is on a BES, it won't ring with the assigned ringtone to the contact.  I tested it by assigning a ringtone to my contact info.  When I called her it rang with her default ringtone.  What could be the problem.  FYI she has already removed the battery to reset it.

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Question by:jrsitman
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Expert Comment

by:SysExpert
ID: 24308790
1) have you upgraded to the newest STORM firmware via you supplier ?

2) Have you tested with a similar phone

3) have you checked the settings ?

It is possible the phone is defective and needs to be returned.

I hope this helps !
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Author Comment

by:jrsitman
ID: 24309248
Upgraded today and then tested.  Same problem.
I have the same phone but not on the BES and mine works fine
I believe I've checked the settings but she has been messing with it so I'm not sure what she might have done.  What setting do you want me to check, just in case I missed somethinbg?
Hope it's not defective.

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jdera earned 125 total points
ID: 24310765
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by:jdera
ID: 24311042
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Assisted Solution

by:Gary Cutri
Gary Cutri earned 125 total points
ID: 24315454
Hi, I assume you are going into the Contacts > Selecting a contact > Pressing Menu > Selecting Edit > Scrolling down to "Custom Ring Tone/Alerts" to setting the tone?  Also ensure the tones you are selecting are the built-in tones for testing as if you are selecting custom tones (e.g. MP3 files) they may not work correctly.  
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Author Comment

by:jrsitman
ID: 24315565
I was setting it from "Sounds", "Contact alerts"  I'll try your way and use defaults
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Author Closing Comment

by:jrsitman
ID: 31579375
These were both correct, however garycutri's was more detailed.  Also the "vibrate" was set to on.  After turning it off the problem was gone.
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