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troubleshooting Question

How far do you go for a customer when performing a system recovery and at what rate?

Avatar of cwilliambrown
cwilliambrownFlag for United States of America asked on
Operating SystemsMicrosoft Legacy OS
9 Comments1 Solution259 ViewsLast Modified:
This question is primarily aimed towards computer techs, help desk support, etc, but anyone with helpful advice is welcome to reply.

I do in-home and office small computer repairs.  Occasionally circumstances call for a system recovery.  Obviouslly you back up the customers data, blow away and reinstall the OS and restore the data.  But as you know, this can leave the PC needing years worth of OS and software patches and fixes.  Also, anything that didnt come pre-installed on the computer would need to be replaced.

How much time do you guys spend on a job like this?  How much of the updating do you do and how much do you leave for the customer?  Have you found any shortcuts or timesavers I may not be aware of?  And most importantly, how much do you charge for this service?  Do you charge a flat rate or hourly?

This isnt such a big deal if the customer says 'nothing on it is important" and you are basically reinstalling the OS.  BUT when someone wants a dozen applications reinstalled and it takes 4-5 hours to do it, it is hard for me to charge them an hourly rate of say $60-$80, for a total of $320-$450, when new computers can be had for $500!  Any advice would REALLY be appreciated!
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Avatar of Jeff Brown
Jeff BrownFlag of United States of America imageGlobal Helpdesk Supervisor

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