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Quick books error -6147, 0

Quick Books Pro 2007 Contractor Edition R12P multi user configuration. Company File is hosted on an XP machine. The other two machines are Vista, one laptop  and one desktop. The company file has not been restored from a back-up. All workstations are on same release number. All users were able to access company file normally yesterday. One of the Vista users did a Quick Books update this morning. Now we can't access company file on that computer. Error # -6147, 0
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rettif9
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rettif9
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
After one user doing an update, are all users on the same update version? You suggest no.
Is this the client server version? Or are you operating in hosted mode?
Try opening QB, then closing the company file (if it is trying to open) so that you can get back to the QB Open File dialogue (3 or 4 big buttons). Use the Open Company File button to overtly navigate to the ledger. This error occurs when QB cannot find its file. So do not open a remembered file, navigate to the ledger again.
... Thinkpads_User
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rettif9ManagerAuthor Commented:
thinkpads_user,

Thanks for the quick response. Yes all users are on R12P at this time. There is no server - the  XP workstation is hosting the company file. I checked (F2) the other two workstations have hosting turned off. I obtained the path from the hosting computer and navigated to that file using every available method of opening a file. Same result in each case. I even tried opening the file from windows explorer without opening QB.  I have also tried re-booting all workstations. I am a somewhat experienced QB user and comfortable with the different methods of opening a company file. I also checked - I am well below the path limit of 210 characters and the file name limit of 64 characters. I've already researched this issue on QB community website.
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John HurstBusiness Consultant (Owner)Commented:
OK.  The next step will be to make a copy of the ledger on the Hosting machine (I hope that you also have an earlier backup). Then open Quickbooks, and navigate to the local ledger and try to open.

If no joy, copy the ledger to the Vista machine and try to open it locally on the Vista machine.

If no joy, look carefully at the Vista machine and make sure it is not working to a different version somehow. I know that you have checked, so I am just asking to check again the Vista machine. Vista by itself won't do anything - my daily driver is a Vista Business 64-bit machine and I have 4 versions of QuickBooks on this machine.

If still no joy, the file may be corrupted which is why I dearly hope you have a backup. In this last case, call Intuit support and see what they say.

... Thinkpads_User
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rettif9ManagerAuthor Commented:
When you say ledger I assume you mean the company (QBW) file. Or do you mean the group of four company files?
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John HurstBusiness Consultant (Owner)Commented:
Thanks. I have my green eye shade on right now. I mean just the QBW file. If it opens locally, it will rebuild the other files. ... Thinkpads_User
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rettif9ManagerAuthor Commented:
I've been told "all accountants live in the past" I'm not on site but will test your solution tomorrow and post back. Thanks!

rettif9
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John HurstBusiness Consultant (Owner)Commented:
OK - on those days when I wear my propeller beany, I am not in the past. ... T
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rettif9ManagerAuthor Commented:
Ended up working with Quick Books support to get the problem straightened out.
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John HurstBusiness Consultant (Owner)Commented:
Glad that you got it sorted out. Thanks, .... Thinkpads_User
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burstceoCommented:
what was the solution?
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