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WHS Backup not working

Posted on 2009-05-05
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Last Modified: 2013-11-11
New HP Windows Home server -- WHS backup has never run for a Windows XP laptop backup.   Connector is working OK.

Log File below from Windows XP

Created at 5/5/2009 12:15:53 PM
***** Started at 5/5/2009 12:15:53 PM ***
***** Started at 5/5/2009 12:15:53 PM ***
[1]090505.121553.9062: Status: Start
[1]090505.121559.0625: Status: Connect to server HPSERVER, session 89117bfc-c21b-4223-b105-f3112cccf085, protocol 20
[1]090505.121559.8906: Status: Volume df3e4ad3-30f3-11de-924d-000000000000 = H:
[1]090505.121608.6250: Status: Acquire volume shadows
[1]090505.121609.3750: Status: Exception in CreateShadowVolume: COMException Exception from HRESULT: 0x8004230F
   at Microsoft.HomeServer.Backup.VSS.IVssBackupComponents.IsVolumeSupported(Guid ProviderId, String pwszVolumeName)
   at Microsoft.HomeServer.Backup.VSS.ShadowVolumeSet.CreateShadowVolume(VolumeInfo[] volumes)
[1]090505.121609.3906: Status: VSS snapshot attempt 1 failed
[1]090505.121710.7500: Status: Exception in CreateShadowVolume: COMException Exception from HRESULT: 0x8004230F
   at Microsoft.HomeServer.Backup.VSS.IVssBackupComponents.IsVolumeSupported(Guid ProviderId, String pwszVolumeName)
   at Microsoft.HomeServer.Backup.VSS.ShadowVolumeSet.CreateShadowVolume(VolumeInfo[] volumes)
[1]090505.121710.7500: Status: VSS snapshot attempt 2 failed
[1]090505.121912.0000: Status: Exception in CreateShadowVolume: COMException Exception from HRESULT: 0x8004230F
   at Microsoft.HomeServer.Backup.VSS.IVssBackupComponents.IsVolumeSupported(Guid ProviderId, String pwszVolumeName)
   at Microsoft.HomeServer.Backup.VSS.ShadowVolumeSet.CreateShadowVolume(VolumeInfo[] volumes)
[1]090505.121912.0000: Status: VSS snapshot attempt 3 failed
[1]090505.122213.1562: Status: Exception in CreateShadowVolume: COMException Exception from HRESULT: 0x8004230F
   at Microsoft.HomeServer.Backup.VSS.IVssBackupComponents.IsVolumeSupported(Guid ProviderId, String pwszVolumeName)
   at Microsoft.HomeServer.Backup.VSS.ShadowVolumeSet.CreateShadowVolume(VolumeInfo[] volumes)
[1]090505.122213.1562: Status: VSS snapshot attempt 4 failed
[1]090505.122614.3125: Status: Exception in CreateShadowVolume: COMException Exception from HRESULT: 0x8004230F
   at Microsoft.HomeServer.Backup.VSS.IVssBackupComponents.IsVolumeSupported(Guid ProviderId, String pwszVolumeName)
   at Microsoft.HomeServer.Backup.VSS.ShadowVolumeSet.CreateShadowVolume(VolumeInfo[] volumes)
[1]090505.122614.3125: Status: VSS snapshot attempt 5 failed
[1]090505.123243.7343: Status: Exception: ClientVssProblem
[1]090505.123243.7500: Status: Bytes sent=35, bytes received=24, 1 reconnects
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Question by:rogersgw
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3 Comments
 
LVL 77

Expert Comment

by:Rob Williams
ID: 24309174
Are there any software firewalls installed on the laptop, other than the Windows firewall, such as Symantec or McAfee security suites? They can block some functions.
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Author Comment

by:rogersgw
ID: 24316268
Yes, Symantec and Proventia and I disabled them both and I still get the same message.
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LVL 77

Accepted Solution

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Rob Williams earned 2000 total points
ID: 24327347
Symantec in some cases is known to not be completely disabled unless uninstalled. The following is a list of ports required for Windows home server. I wonder if one or more of the ports required for back up is causing a problem:
TCP      80, 443      Standard Web site
TCP      55000, 56000       internal (subnet only) Web site for Windows Home Server Web services
TCP      1138       Transport
TCP      8912      Backup and beacon
UDP      8912      Backup and beacon
TCP       2869      UPnP (Universal Plug and Play)
UDP       1900      UPnP
TCP       3389      Remote desktop
TCP      4125      Remote access (when enabled)
TCP      139, 445      File and print sharing
UDP      137, 138       File and print sharing
UDP       10284, 10283, 10282, 10281, 10280, 10243       Media connection

From: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01633694&lc=en&dlc=en&cc=us&product=3855978&lang=
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