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license problem on sbs 2003

Posted on 2009-05-05
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Last Modified: 2012-05-06
We discovered a Microsoft SBS 2003 server with licensing issues.  It seems that the following message has been appearing in the event viewer for years.

License service event id 221, "License usage for product Windows Server is nearing the maximum number of per server licenses purchased. Consult Licensing from the Administrative Tools folder for more information."

In December08 the following message started to appear in the event viewer.

License service event id 201, "No license was available for user domainname\domainuser using product FilePrint .  Use Licensing from the Administrative Tools folder to ensure that you have sufficient licenses."

These messages appeared in the event view unitl mid January during which time the office staff were having intermittent difficulty logging on.

In mid January the 201 events just stopped with  no intervention by the office or support staff.  The 221 events continued until mid March and they stopped with no intervention by the office or support staff.

The license application says that there are 5 installed licenses.  It says the maximum usage is 10. The number of domain accounts that regularly log on to this server is between 8 and 12.  It's clear that we need more CALs and we're fine buying more. I'd like to have some certainty however, that buying and installing licenses will resolve the issue of intermittently being unable to log on to the domain.  Given the erratic nature of the events over the last few months, I'm wondering if there is some thing wrong the the license service on this machine.  Also how do I know whether the existing CALs are user CALs or device CALs and what would be the best choice for the new CALs.

Thanks in advance for your help.
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Question by:sswmoore
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Member_2_4708244 earned 250 total points
ID: 24312449
Try restarting the licence logging service, this will allow you to log users on but again will stop access once the limit has been reached, even if it doesnt fix the issue you should buy more licences, you can get large fines for not doing so.
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by:sswmoore
ID: 24330477
Thanks Dinga1984 for the information.  We'll try restarting the license service and keep you posted.  In the meantime, do you know how I can find out which CALs are currently on the server, USER CALs or DEVICE CALs.  The License tracking application on the server does not indicate.  We're using the 5 CALs that originally shipped with SBS 2003.  And when I get the additional CALs, do I tell the sales rep which type of CAL I need, or do I just choose at the time of installation?  Thanks.
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by:Member_2_4708244
ID: 24330980
You tell the sales rep, 9 times out of 10 you will get user CAL's, but in some instances device cals will be needed.

There is no way of knowing as far as I know, unless you dig out the CAL's and see what it says on them, the 5 that came with SBS give you the optoin of choosing whether you want user or device.
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