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Powerslides..summit software.

Posted on 2009-05-05
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Last Modified: 2012-05-06
Purchased CD, installed. Registered, response came through. No key or info to unlock access. Application bar appears in in Powerpoint ( gey no colour). Clicking=no response. Company  contact sent 22 april email and web no response.
Can you help?
With thanks
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Question by:Lynclinprac
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9 Comments
 
LVL 70

Expert Comment

by:Merete
ID: 24314893
Can't say if we can assist you on this one Lynclinprac, it's really between you and the manufacturer.
If the setup disc does not have a key printed onit or automatically regesters via the actual setup disc as some software hold the key in the setup disc installation.
 if there is no key on the envelope or case don't know how these people regester their products.
Did you get a guide with it?
reboot ?
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Merete earned 2000 total points
ID: 24314937
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Author Comment

by:Lynclinprac
ID: 24319905
Thank you any way Merete, packing slip included = no key. Reg via install pop up = no reponse. support@pxsoftware.co.uk as per sticker on case = no response.  Emailed company that sent advertsing re this product = no response.    Very annoying

I will try  http://www.summitsoftcorp.com/support.asp
I have tried   http://www.summitsoftcorp.com/support.
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Author Comment

by:Lynclinprac
ID: 24320458
Thank you Merete

http://www.summitsoftcorp.com/support.asp..led to the powerpoint label.....clicked...for 1.6 upgrade...
Followed instructions.....

·      Close Microsoft PowerPoint ·      Open Task Manager (Control + Alt =Delete Keys at the same time) ·      Click the Processes tab ·      Highlight the process of POWERPNT.EXE in list of processes ·      Click the End Process button, ·      Click Yes to the Task Manager Warning STEP 2·      Run the PowerSlidesUpdate.exe that was downloaded. ·      Follow the directions on the installer. ·      After the installer finishes, you can run Microsoft PowerPoint

This worked...what a process... An email support answer would have been appreciated. I tried Serif and summit.
Thank you.
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Author Closing Comment

by:Lynclinprac
ID: 31578252
·      Close Microsoft PowerPoint ·      Open Task Manager (Control + Alt =Delete Keys at the same time) ·      Click the Processes tab ·      Highlight the process of POWERPNT.EXE in list of processes ·      Click the End Process button, ·      Click
Thank you Merete this led to the powerpoint label...to download 1.6 version...to follow instructions...as shown hereYes to the Task Manager Warning STEP 2·      Run the PowerSlidesUpdate.exe that was downloaded. ·      Follow the directions on the installer. ·      After the installer finishes, you can run Microsoft PowerPoint . . . .
 .( what a process, an email response from  their support would have been appreciated)
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LVL 70

Expert Comment

by:Merete
ID: 24320878
Good girl well done you figured it out.
I'm glad their help assisted you  finally and your feed back is appreciated may help others.
cheers
Merete
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Author Comment

by:Lynclinprac
ID: 24329867
Hello Merete, Just an update. re Powerslides

The templates will not open.. the message comes up 'Path not found'.
The background choices come up but whenI select any I read, run time error '76' or runtime error '440'.
Honestly I give up.
 I have emailed to 'Support@SummitsoftCorp.com <Support@SummitsoftCorp.com>'
again.
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LVL 70

Expert Comment

by:Merete
ID: 24347124
Hello Lynclinprac been out of town for 4 days or so went bush gold prospecting for some fun.
Do you have PowerPoint reader installed ?
Try creating an association by r/clicking the templates and open with.
try updating it using the original link
http://www.presentationpro.com/c-166-powerslides.aspx
Regards M
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Author Comment

by:Lynclinprac
ID: 24347687
Thanking you Merete
The Software support came through... uninstall all... reinstall.............unsuccessful
2nd assistance from support =  download powerslides through a slightly different link, reinstall that and the upgrade 1.6 again.
Successful.

Lucky you having a fun break...............Thanks again for your help.
I am having a weekend break.. going to our ancient Tingle forest in S.Western Australia, in a small place called Wolpole. I will be photographing  and sketching trees etc for children's stories.
Lynclinprac
 
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