Because of slowdown on computer I ran Malwarebytes full scan after a signature update this week. It found 164 problems, removed them, then it asked to reboot.
The problem is it wont reboot into Windows, even in safe mode.
It gets to the Windows XP screen and loading your personal settings then cuts to a blue screen with saving your settings and keeps cycling back and forth. All he can do from there is power down.
He can use F8 to get to the menu screen and choose safe mode, but that just gets him back into that cycle.
Is there anything he can do? He wants to use F11 for a system restore to wipe the hard drive to the original settings, but I told him I would research this first.
I appreciate any help!