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Verizon v740 installation problem

Posted on 2009-05-05
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Last Modified: 2013-11-09
I am trying to install a Verizon Wireless V740 wireless card on a Dell Precision laptop running XP Pro SP3.  I have VZW Access manager installed correctly because I can use another card in the same laptop.  This is weird but he wireless card in question does work with other laptops.   Here's what happens: the laptop recognizes that a device has been installed.  It goes through the regular Add Hardware setup screens and it recognizes that it's a Texas Instruments device.  However, after it recognizes the device it says it cannot install it.  I have attached a screen shot of the Hardware Update screen.  This is where I think I am having problems.   I googled the message and received zero hits.
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Question by:daburner
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samiam41 earned 500 total points
ID: 24310366
Uninstall and reinstall the software.  Make sure you use the CD that came with the wireless card.  I have this exact same card and I have had to uninstall/reinstall before.
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by:samiam41
ID: 24324470
Any news?
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Author Comment

by:daburner
ID: 24324958
Not yet.  I don't have the replacement CD. I went to the verizon dealer where I bought the card and they didn't have a replacement disk either.  They told me to go to a Verizon Store that isn't a reseller to get the disk.  The only problem that the closest store is 48 miles away so I ordered online and I am having it shipped.  I have tried reinstalling the software from the Verizon download area and still have the same problem.  Thanks for the follow-up.
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by:samiam41
ID: 24325128
Very good.  At least you are making some progress.  I will continue to monitor.  Let us know what you find.  Good luck!
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LVL 9

Expert Comment

by:samiam41
ID: 24385036
Perfect!  Thanks for the points and grade.  Take care.
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