Mac email set up problem, outgoing smtp server
Posted on 2009-05-05
We have a supposedly easy to fix situation that has turned into a nightmare.
A client had to change connectivity ISP providers to Qwest DSL.
Qwest DSL has use the outgoing smtp server of smtp.live.com (from their affiliate msn).
My client can receive email fine from her domain email account which is on my server.
She cannot send.
She has a mac OSX system and is using the client mail app Mac Mail.
I'm familiar with Outlook, for instance, to try a number of combination of parameter settings
(outgoing smtp server, Port, logon using authentication, etc.) until we find one that works.
Qwest is not blocking port 25 as evidenced by telnet herdomain.com 25
Not knowing macs myself makes it difficult, on top of supporting her on the phone and she doesn't know much either. We've now spent 3+ hrs debugging.
1. Is there a mac consultant (who know mac mail and ALL the detailed parameters - they are named differently from Outlook, etc.) who bills by the half hour and does phone consulting?
2. What specific Mac Mail settings should we set (and how to get to them) to achieve:
[for privacy, i'm using dummy names below]
And her qwest email account and qwest smtp server are:
Qwest phone support claims there's no smtp block for third-party email smtp servers.
However, it's quite the mystery to sort all this out remotely, not knowing macs, nor qwest.
Any advice? She's willing to pay a phone consultant who knows his stuff.