Solved

Automated emails stuck in outbox

Posted on 2009-05-06
6
289 Views
Last Modified: 2012-05-06
I am using some statistics software that automatically generates a report in the early hours in the morning and uses Microsoft Outlook (2007) to send the file. However every morning I check that the reports have been sent and find that they are sitting in the outbox. If I click in the outbox and wait a few seconds or click send/receive" then the emails send.

I have tried Tools > options> Mail Setup > "Send automatically when connected"
&
Tools > options> Mail Setup > Send/Receive > "Schedual automatic send/receive every x minutes" (in both online and offline modes)

however none of this has worked.

Does anybody have any ideas?
0
Comment
Question by:ict-torquilclark
  • 3
  • 2
6 Comments
 
LVL 32

Expert Comment

by:gupnit
ID: 24312481
Hi,
Where is this Outlook 2007 installed?
Thanks
Nitin Gupta (gupnit)
0
 
LVL 76

Expert Comment

by:David Lee
ID: 24312582
Hi, ict-torquilclark.

Is Outlook running at the time the 3rd-party package is sending the messages?
0
 
LVL 1

Author Comment

by:ict-torquilclark
ID: 24312997
In answer to both questions...

Outlook is installed on the same server that the statistics software is installed on

&

outlook is running at the same time the 3rd party software
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 32

Expert Comment

by:gupnit
ID: 24316931

Hi,
Can you please look at the event logs and see if you can see anything unusual.
Also, my understanding is that the session that is being used for Outlook is getting disconnected/timed out. Please verify how are you keeping the session alive?
Thanks
Nitin Gupta (gupnit)
0
 
LVL 1

Author Comment

by:ict-torquilclark
ID: 24353970
That could very well be the problem

I am connecting to the session using RDP and then disconnecting in order to keep the session alive.

How could I get around this?
0
 
LVL 32

Accepted Solution

by:
gupnit earned 500 total points
ID: 24356162
Hi,
The only option would be to run it as a Service, that MS confirms is not a good idea. http://support.microsoft.com/kb/237913/en-us . But do look at http://forums.firedaemon.com/microsoft-office-outlook-2003-t81.html?s=ce29b647a4cc06c167af67b1cb6a8506&
So either you got to change the client, else, without disconnecting keep the session alive longer (Computer Configuration -> Administrative Templates -> Windows Components -> Terminal Services -> Sessions)
These are your options
Cheers
Nitin Gupta (gupnit)
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Join & Write a Comment

Outlook Free & Paid Tools
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now