Solved

Automated emails stuck in outbox

Posted on 2009-05-06
6
292 Views
Last Modified: 2012-05-06
I am using some statistics software that automatically generates a report in the early hours in the morning and uses Microsoft Outlook (2007) to send the file. However every morning I check that the reports have been sent and find that they are sitting in the outbox. If I click in the outbox and wait a few seconds or click send/receive" then the emails send.

I have tried Tools > options> Mail Setup > "Send automatically when connected"
&
Tools > options> Mail Setup > Send/Receive > "Schedual automatic send/receive every x minutes" (in both online and offline modes)

however none of this has worked.

Does anybody have any ideas?
0
Comment
Question by:ict-torquilclark
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 32

Expert Comment

by:gupnit
ID: 24312481
Hi,
Where is this Outlook 2007 installed?
Thanks
Nitin Gupta (gupnit)
0
 
LVL 76

Expert Comment

by:David Lee
ID: 24312582
Hi, ict-torquilclark.

Is Outlook running at the time the 3rd-party package is sending the messages?
0
 
LVL 1

Author Comment

by:ict-torquilclark
ID: 24312997
In answer to both questions...

Outlook is installed on the same server that the statistics software is installed on

&

outlook is running at the same time the 3rd party software
0
To Patch or not to Patch? That is the question!

Don't get caught out like thousands of others around the world in the recent Ransomware Fiasco!
Discuss..
- Why it's not a good idea to wait before Patching
- Sensible approaches to Patching discussed
- Add your feedback, comments and suggestions

 
LVL 32

Expert Comment

by:gupnit
ID: 24316931

Hi,
Can you please look at the event logs and see if you can see anything unusual.
Also, my understanding is that the session that is being used for Outlook is getting disconnected/timed out. Please verify how are you keeping the session alive?
Thanks
Nitin Gupta (gupnit)
0
 
LVL 1

Author Comment

by:ict-torquilclark
ID: 24353970
That could very well be the problem

I am connecting to the session using RDP and then disconnecting in order to keep the session alive.

How could I get around this?
0
 
LVL 32

Accepted Solution

by:
gupnit earned 500 total points
ID: 24356162
Hi,
The only option would be to run it as a Service, that MS confirms is not a good idea. http://support.microsoft.com/kb/237913/en-us . But do look at http://forums.firedaemon.com/microsoft-office-outlook-2003-t81.html?s=ce29b647a4cc06c167af67b1cb6a8506&;
So either you got to change the client, else, without disconnecting keep the session alive longer (Computer Configuration -> Administrative Templates -> Windows Components -> Terminal Services -> Sessions)
These are your options
Cheers
Nitin Gupta (gupnit)
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question