Solved

Automated emails stuck in outbox

Posted on 2009-05-06
6
290 Views
Last Modified: 2012-05-06
I am using some statistics software that automatically generates a report in the early hours in the morning and uses Microsoft Outlook (2007) to send the file. However every morning I check that the reports have been sent and find that they are sitting in the outbox. If I click in the outbox and wait a few seconds or click send/receive" then the emails send.

I have tried Tools > options> Mail Setup > "Send automatically when connected"
&
Tools > options> Mail Setup > Send/Receive > "Schedual automatic send/receive every x minutes" (in both online and offline modes)

however none of this has worked.

Does anybody have any ideas?
0
Comment
Question by:ict-torquilclark
  • 3
  • 2
6 Comments
 
LVL 32

Expert Comment

by:gupnit
ID: 24312481
Hi,
Where is this Outlook 2007 installed?
Thanks
Nitin Gupta (gupnit)
0
 
LVL 76

Expert Comment

by:David Lee
ID: 24312582
Hi, ict-torquilclark.

Is Outlook running at the time the 3rd-party package is sending the messages?
0
 
LVL 1

Author Comment

by:ict-torquilclark
ID: 24312997
In answer to both questions...

Outlook is installed on the same server that the statistics software is installed on

&

outlook is running at the same time the 3rd party software
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
LVL 32

Expert Comment

by:gupnit
ID: 24316931

Hi,
Can you please look at the event logs and see if you can see anything unusual.
Also, my understanding is that the session that is being used for Outlook is getting disconnected/timed out. Please verify how are you keeping the session alive?
Thanks
Nitin Gupta (gupnit)
0
 
LVL 1

Author Comment

by:ict-torquilclark
ID: 24353970
That could very well be the problem

I am connecting to the session using RDP and then disconnecting in order to keep the session alive.

How could I get around this?
0
 
LVL 32

Accepted Solution

by:
gupnit earned 500 total points
ID: 24356162
Hi,
The only option would be to run it as a Service, that MS confirms is not a good idea. http://support.microsoft.com/kb/237913/en-us . But do look at http://forums.firedaemon.com/microsoft-office-outlook-2003-t81.html?s=ce29b647a4cc06c167af67b1cb6a8506&;
So either you got to change the client, else, without disconnecting keep the session alive longer (Computer Configuration -> Administrative Templates -> Windows Components -> Terminal Services -> Sessions)
These are your options
Cheers
Nitin Gupta (gupnit)
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question