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Outlook displaying wierd text (code) in emails

Posted on 2009-05-06
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Medium Priority
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Last Modified: 2012-05-06
We have approx 400 users using outlook 2003 with Excahnge 2003. A couple of users have started to get "wierd text" either displayed in recieved emails or apparently sent by them in the trail of a previous email. Looking at the text it appears to be either html or xml code but the first part of the html tag is changed to ?? or other characters and so I beleive outlook cannot interpret this and displays the code "as is". Google doesn't reveal much so posting here.

Sample error:(email addresses changed to x x x for posting)

From: Tom x x x  [mailto:tom.x x x @x x x .com]
Sent: 05 May 2009 11:53
To: Brooks, Gavin (CCB)
Cc: John Sinnos; Burt, Richard
Subject: Re: Stephen Walker


P÷tml xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"> Thanks Gavin,
I have spoken with above
What do you need from us?

Thanks

Tom
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Question by:davelongman
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6 Comments
 
LVL 6

Expert Comment

by:twocandles
ID: 24312714
Something similar happened to me... The problem was the client used for sending the email. It added a proprietary header that messed up the mail content.

That problem happens with all received emails? Can you check if there's something in common with them?
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LVL 1

Author Comment

by:davelongman
ID: 24312761
Thanks twocandles.

The problem does not occur with all recieved emails.
All users are using outlook 2003 sp3.
It is only affecting 3 users currently and only on certain emails. Sometimes it is a recieved email. Sometimes it will be in the trail of a sent email. It appears to be random and no particular logic or pattern to it................
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LVL 6

Expert Comment

by:twocandles
ID: 24312814
But, can you check the headers of the messed emails? What I meant was that not my email client, but the sender's client was the one that added a particular header (in fact, it happened with incredimail client), and outlook couldn't read that header properly. Only reading with incredimail itself seemed to work fine.

Moreover, for the mail being messed up, it had to contain a special character in the subject (like an accent or so)
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LVL 1

Author Comment

by:davelongman
ID: 24313450
Headers look ok and subject line is not corrupted.
The header is exactly the same as the text that's visible in the mail - except it starts HTML etc. etc. and the visible code starts ??ml  - almost as if the first two characters of earlier email are somehow corrupted and replaced with rogue characters.........
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LVL 6

Assisted Solution

by:twocandles
twocandles earned 1000 total points
ID: 24313864
if you right click on a message and select "Message properties", you'll be able to see all the headers. Can you check if the corrupted mails have the same headers as a non corrupted one?
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LVL 1

Accepted Solution

by:
davelongman earned 0 total points
ID: 25140744
Same headers. Have then managed to narrow it down to one of our mail servers (e.g users who get this issue are all on the same 2003 exchange server). As we are migrating this server it will be retired, therefore i will close the question. As twocandles pointed in right direction with the headers I'll award half points.

Thanks.
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