best practice recommendation - how to support multiple remote customers via VPN when each customer requires different VPN Client software
Posted on 2009-05-06
We provide IT support for a small company (<30 users) that writes software (ERP) and does support on this application.
They have many >25 clients that they need to remotely support.
Each client has their own vpn infrastructure, and therefore require installation of VPN software to access their corporate LANs to provide remote support.
After installing a recent VPN client some of their developers PCs are unstable.
I can imagine that installing 4 or 5 vpn packages on a PC can cause conflicts and feel that there must be a better way to provide a stable environment for remote support.
I would like a recommendation on approaches to setup a support infrastructure where anyone in the support staff would be able to easily connect to any of the customers to provide support safely and securely.
Thanks in advance,