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Random Reboots - System Error (102) 1003

Posted on 2009-05-06
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Last Modified: 2013-12-01
Dear Experts

We have a desktop user running Windows XP SP2 who is getting random reboots.
When checking the event log the following appears as the last event:

System Error (102) 1003

Error code 1000008e, parameter1 c0000005, parameter2 8059f9ab, parameter3 edd8bcac, parameter4 00000000

Hope someone can help us out!
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Question by:Bladey001
6 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 24313341
Zip your last 3 *.dmp files and upload them using the Link below:

http://www.ee-stuff.com/

Then post a Link to your uploads so we know where they are.
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LVL 10

Expert Comment

by:Kieran_Burns
ID: 24313343
To aid with troubleshooting you're going to need to produce a mini dump at the time of the crash - that error simply shows a bugcheck crash.
As in "I've got a problem so I'm going to shut down"
Could you please provide a mini-dump from the time of a crash?
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LVL 16

Expert Comment

by:warturtle
ID: 24313351
It could be RAM, that is the first thing that I would check for. If you have 2 RAM chips, take one of them out and start the PC and see if its working or not.
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LVL 10

Expert Comment

by:Kieran_Burns
ID: 24313352
Just for refernce - it should be a in a folder under your windows system folder called mini dump
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LVL 88

Accepted Solution

by:
rindi earned 1400 total points
ID: 24314076
It looks like your PC is infected by a virus/worm. Scan your PC using adaware and spybot S&D.

http://lavasoft.com/
http://www.safer-networking.org/en/download/

You can also try trendmicro's housecall online scanner, or Panda has something similar.
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