Solved

IE7 Application locks up causing app to close

Posted on 2009-05-06
6
199 Views
Last Modified: 2013-12-08
I have end users who were recently upgraded to IE7. Their main applicaton, which is a POS tool, runs on IE7. This application was upgraded from IE6 (they had no problems running on IE6)
During the course of a day, the users have random lockups, approx 4-5 a day. This lock up causes them to close the application and restart the app (not the workstation)
To be more specific, prior to the lockup, the user observes an hour glass. No matter how long you wait, the hour glass never goes away. Until finally closing the app and restarting the app.

Looking for some suggestions on be best way to troubleshoot.
thanks for your help.
cj
0
Comment
Question by:cjsling
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 29

Accepted Solution

by:
Badotz earned 500 total points
ID: 24313842
In what language is the POS app written? It may be a bug causing the problem.
0
 

Author Comment

by:cjsling
ID: 24315442
C++ and JBOS, among others
0
 
LVL 29

Expert Comment

by:Badotz
ID: 24315874
Pardon me if I'm stating the obvious, but if the app worked in IE6 and it doesn't work in IE7, any chance to go back to IE6?

And IE7 isn't causing the app to close if the Poor User has to close the app. It amounts to the same thing, perhaps...

I'm not sure I can be of any help with this, having no knowledge of your app - it *is* your app, right? Or is this a 3rd-party app? If so, any chance to contact the author(s) for assistance?

I'm shooting in the dark because I have no idea what you have tried/done, sorry.
0
Enroll in July's Course of the Month

July's Course of the Month is now available! Enroll to learn HTML5 and prepare for certification. It's free for Premium Members, Team Accounts, and Qualified Experts.

 

Author Comment

by:cjsling
ID: 24316050
i am rolling back to IE6 later tonght as a test. And it is a 3rd party application..
I was just looking for any tips..

Thanks for your response.
0
 
LVL 29

Expert Comment

by:Badotz
ID: 24316082
No worries - good luck.
0
 

Author Closing Comment

by:cjsling
ID: 31578402
It was a bug in the app. Thanks for your help
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction If you're like most people, you have occasionally made a typographical error when you're entering information into an online form.  And to your consternation, the browser remembers the error, and offers to autocomplete your future entr…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question