Solved

IE7 Application locks up causing app to close

Posted on 2009-05-06
6
194 Views
Last Modified: 2013-12-08
I have end users who were recently upgraded to IE7. Their main applicaton, which is a POS tool, runs on IE7. This application was upgraded from IE6 (they had no problems running on IE6)
During the course of a day, the users have random lockups, approx 4-5 a day. This lock up causes them to close the application and restart the app (not the workstation)
To be more specific, prior to the lockup, the user observes an hour glass. No matter how long you wait, the hour glass never goes away. Until finally closing the app and restarting the app.

Looking for some suggestions on be best way to troubleshoot.
thanks for your help.
cj
0
Comment
Question by:cjsling
  • 3
  • 3
6 Comments
 
LVL 29

Accepted Solution

by:
Badotz earned 500 total points
ID: 24313842
In what language is the POS app written? It may be a bug causing the problem.
0
 

Author Comment

by:cjsling
ID: 24315442
C++ and JBOS, among others
0
 
LVL 29

Expert Comment

by:Badotz
ID: 24315874
Pardon me if I'm stating the obvious, but if the app worked in IE6 and it doesn't work in IE7, any chance to go back to IE6?

And IE7 isn't causing the app to close if the Poor User has to close the app. It amounts to the same thing, perhaps...

I'm not sure I can be of any help with this, having no knowledge of your app - it *is* your app, right? Or is this a 3rd-party app? If so, any chance to contact the author(s) for assistance?

I'm shooting in the dark because I have no idea what you have tried/done, sorry.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:cjsling
ID: 24316050
i am rolling back to IE6 later tonght as a test. And it is a 3rd party application..
I was just looking for any tips..

Thanks for your response.
0
 
LVL 29

Expert Comment

by:Badotz
ID: 24316082
No worries - good luck.
0
 

Author Closing Comment

by:cjsling
ID: 31578402
It was a bug in the app. Thanks for your help
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
"There is a problem with this website's certificate" 6 58
Joomla Website Malfunction 9 93
Web Browsers Start Page Hijacker 14 111
Google chrome pages randomly timing out 3 47
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now