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Scanner not found

Posted on 2009-05-06
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Last Modified: 2013-12-06
I cannot get my iMac to recognise and scan from my HP PSC 1500. When I open up HP Scan Pro it says

Sorry, scanner not be intitialized [sic]. (Scanner not found.)

However, I can print to the same device OK, and I can scan from it on my MacBook. A difference is that MacBook is running an older version of Scan Pro i.e. 7.3.14. The version on the iMac is 7.4.5.

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Question by:redjay
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LVL 53

Expert Comment

by:strung
ID: 24314196
How is the scanner connected to the computer?
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Author Comment

by:redjay
ID: 24314285
USB cable.

It does not make a difference whether I plug the cable directly into the computer or via a powered hub (which is more convenient).
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LVL 53

Expert Comment

by:strung
ID: 24314362
Have you tried the 7.9 version of the software:  http://www.versiontracker.com/dyn/moreinfo/macosx/30633  ?
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strung earned 500 total points
ID: 24314401
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Author Closing Comment

by:redjay
ID: 31578417
The upgrade was the answer. I had been avoiding it because it was a 116mb downlaod which seemed excessive since I did not want to use all the HP Image Zone features. I only wanetd to scan. Thanks Strung.
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