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CV Libraries and Locations wrong information?

We have a tape library running aux copies.
My unedrstanding of How CV should work is.

Tapes get written on, system says marks them as used.
We export them to Offsite location. And remove from autoloader
Location tab shows tapes offsite and date for re-use return date.
We take them back in on the date and bung them in the drive.
System sees them as Reusable and writes on them assuming there no blank media available.

Thats doesnt seem to be happening for me.
I have tapes that are due for return (but not yet returned), and Commvault says they arein the library?
How can this be? Have I misunderstood how CV works?

tapes2.JPG
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deesloop
Asked:
deesloop
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1 Solution
 
squifyCommented:
Hi,

The Offsite location is a logical grouping of tapes that is determined by the user not CV. You shouldn't have two with the same name so you might want to have a look at that. As to why those tapes are "lying" to you have you checked to make sure you have not duplicated barcodes on tapes or if there are no barcodes on the exterior of the tapes given them the same barcode yourself (On Media Label)? Generally if CV says they are in the library they are in the library.
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deesloopAuthor Commented:
This is a question about Commvault, I didnt think there was a much more suitable category?

Its Windows 2003 storage server, andV7.3 I think but theissue is defintely Commvault rather than
an OS or hardware issue.

The tape have proper unique bardocdes on them.
Having checked the diagnostics the tapes listed by commvault media in Library are correct.
The Location data stating that the tapes arein the Library are definately wrong.
The tape libraries dont have duplicate names in real life, it's jsut that I didnt want folk to know who I was,
as it's kinda embarassing not having these answers. I'm more of a BackupExec bloke so it's taking me
ages getting to grips with even the basics of CV
 
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squifyCommented:
Probably a silly question but have you selected your tape library and pressed F5? As the console is Java you need to refresh it frequently for it to pick up changes. If that doesnt fix your issue then I would give CV support a call as that display of where your tapes are should be accurate at all times. There are no settings you can mess up for it to do that.

Backup Exec is a hugely different product and training is very necessary for CV as there are little tick boxes and settings that can really throw your environment in to a mess if not understood. http://documentation.commvault.com should be at the top of your favourites list and visited on a regular basis. Very helpful.

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deesloopAuthor Commented:
Refreshed loads of times - made no difference.
I did a CV course but it was more suited to folk that use CV in huge enviroments and that's their only job.
I have many hats, but this one sits most uncomfortably.
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squifyCommented:
I would give your friendly CV support guy a call as those tapes should not be doing that. They will be able to webex on and fix the issue pretty quickly.
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deesloopAuthor Commented:
Yep, support had the answer. Apparently a refresh hat doesnt occur when you hit refresh
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