Solved

CV Libraries and Locations wrong information?

Posted on 2009-05-06
7
1,112 Views
Last Modified: 2013-11-10
We have a tape library running aux copies.
My unedrstanding of How CV should work is.

Tapes get written on, system says marks them as used.
We export them to Offsite location. And remove from autoloader
Location tab shows tapes offsite and date for re-use return date.
We take them back in on the date and bung them in the drive.
System sees them as Reusable and writes on them assuming there no blank media available.

Thats doesnt seem to be happening for me.
I have tapes that are due for return (but not yet returned), and Commvault says they arein the library?
How can this be? Have I misunderstood how CV works?

tapes2.JPG
0
Comment
Question by:deesloop
  • 3
  • 3
7 Comments
 
LVL 6

Expert Comment

by:squify
Comment Utility
Hi,

The Offsite location is a logical grouping of tapes that is determined by the user not CV. You shouldn't have two with the same name so you might want to have a look at that. As to why those tapes are "lying" to you have you checked to make sure you have not duplicated barcodes on tapes or if there are no barcodes on the exterior of the tapes given them the same barcode yourself (On Media Label)? Generally if CV says they are in the library they are in the library.
0
 

Author Comment

by:deesloop
Comment Utility
This is a question about Commvault, I didnt think there was a much more suitable category?

Its Windows 2003 storage server, andV7.3 I think but theissue is defintely Commvault rather than
an OS or hardware issue.

The tape have proper unique bardocdes on them.
Having checked the diagnostics the tapes listed by commvault media in Library are correct.
The Location data stating that the tapes arein the Library are definately wrong.
The tape libraries dont have duplicate names in real life, it's jsut that I didnt want folk to know who I was,
as it's kinda embarassing not having these answers. I'm more of a BackupExec bloke so it's taking me
ages getting to grips with even the basics of CV
 
0
 
LVL 6

Expert Comment

by:squify
Comment Utility
Probably a silly question but have you selected your tape library and pressed F5? As the console is Java you need to refresh it frequently for it to pick up changes. If that doesnt fix your issue then I would give CV support a call as that display of where your tapes are should be accurate at all times. There are no settings you can mess up for it to do that.

Backup Exec is a hugely different product and training is very necessary for CV as there are little tick boxes and settings that can really throw your environment in to a mess if not understood. http://documentation.commvault.com should be at the top of your favourites list and visited on a regular basis. Very helpful.

0
What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 

Author Comment

by:deesloop
Comment Utility
Refreshed loads of times - made no difference.
I did a CV course but it was more suited to folk that use CV in huge enviroments and that's their only job.
I have many hats, but this one sits most uncomfortably.
0
 
LVL 6

Accepted Solution

by:
squify earned 125 total points
Comment Utility
I would give your friendly CV support guy a call as those tapes should not be doing that. They will be able to webex on and fix the issue pretty quickly.
0
 

Author Closing Comment

by:deesloop
Comment Utility
Yep, support had the answer. Apparently a refresh hat doesnt occur when you hit refresh
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Join & Write a Comment

Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
Are you looking to recover an email message or a contact you just deleted mistakenly? Or you are searching for a contact that you erased from your MS Outlook ‘Contacts’ folder and now realized that it was important.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now