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How can I delete email from mail server using Outlook 2007.

Posted on 2009-05-06
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Last Modified: 2012-05-06
I've tried.   "Tools/ Account Settings/ POP3 account/Change/ More Settings/Advanced/ Remove from server when deleted from Deleted Items.     This didnt work.

Would like to be able to delete selected email from the mail server.
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Question by:tkellyt
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Expert Comment

by:theShao
ID: 24314879
It may be your mail server is configured to not delete the mail regardless of Outlook settings - try logging onto your POP3 account with http://mail2web.com and delete from there, see if that removes the messages. Is this on a corporate network or on a home PC connecting to an ISP pop3 account?
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Author Comment

by:tkellyt
ID: 24315006
Yes, I can delete mail on server from mail2web.  This is a pop3 account (Earthlink) that I use for mail.  I can also go to Earthlink's site and delete mail from there, but if possible I would like to be able to do this from Outlook.  That I way I monitor mail through 1 mail program instead of 2.   This is not a corporate network.  
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Expert Comment

by:theShao
ID: 24315196
Sounds like Outlook 2007 not playing nice - if you set it to not leave a copy of the messages on the server at all, or to delete messages older than X days, does it perform as expected? Note if it does work un-ticking "leave a copy of the message on the server" will nuke everything currently in the POP3 account.
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Author Comment

by:tkellyt
ID: 24315689
Yes the setting delete messages older than x days works.  Didn't try unchecking "leave a copy of message on server" as I didn't want to wipe out messages.
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Accepted Solution

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theShao earned 500 total points
ID: 24325555
I've done some testing from here and the "untill deleted from deleted items" setting works fine for me using Outlook 2007 and a couple of different POP3 hosts - could you try the following just to test:
Send yourself a couple of test emails, with subjects test1, test2
Download them to outlook
Move test1 to deleted items, and send-receive again
Empty Deleted Items, send-receive again
Check the webmail account and see which messages are still present.
I don't have an earthlink account, it may be that their mail servers respond slightly differently that others - do you have a different email client you can test with? On windows XP you can get Outlook Express by going to Start --> Run --> "msimn.exe", in Vista the alternative is Windows Mail.
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Author Comment

by:tkellyt
ID: 24326368
I'll try this and let you know.
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Author Closing Comment

by:tkellyt
ID: 31578455
Not sure why it started to work, but it's working.
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