Solved

Corrupted email in exchange mailbox, how to fix?

Posted on 2009-05-06
3
1,477 Views
Last Modified: 2012-05-06
I have a user that has a corrupted email in his inbox.  I am not able to view or delete the message.  I get a message that scanpst.exe should be ran.  Problem is this is an exchange mailbox, not a local .pst file.  How can I fix this issue?
0
Comment
Question by:lflorence
3 Comments
 
LVL 15

Expert Comment

by:zelron22
ID: 24315198
Export the mailbox to a PST, then recreate the mailbox, and import back from the PST.
0
 
LVL 18

Expert Comment

by:flyingsky
ID: 24315211
have you tried start outlook in safe mode and delete the email?
0
 
LVL 13

Accepted Solution

by:
FearNoMore earned 500 total points
ID: 24315224
Is this the same behaviour in OWA?
You can try running an ISINTEG on the mailbox store, but this would mean downtime.
ISINTEG fixes an logical corruptions with the mailbox database
Command to run: isinteg -s servername -fix -test alltests
http://support.microsoft.com/kb/182081
But if this doesnot fix it then this email message would need to be deleted
The only other way to fix this so that you can get the email back is to probably retrieve it from a backup copy.
I however believe that deleting this message would be the best option for you
You can use the MFCMAPI tool to delete the corrupt email message
http://www.activedir.org/Articles/tabid/54/articleType/ArticleView/articleId/50/Default.aspx
 
0

Featured Post

Why are Office 365 signatures so complicated?

Trying to setup transport rules for Office 365 email signatures and can’t quite figure it out? Having to test the signature over and over? Make things simple by using Exclaimer Cloud - Signatures for Office 365.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
how to add IIS SMTP to handle application/Scanner relays into office 365.

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now