I have a user that has a corrupted email in his inbox. I am not able to view or delete the message. I get a message that scanpst.exe should be ran. Problem is this is an exchange mailbox, not a local .pst file. How can I fix this issue?
Is this the same behaviour in OWA?
You can try running an ISINTEG on the mailbox store, but this would mean downtime.
ISINTEG fixes an logical corruptions with the mailbox database
Command to run: isinteg
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