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Printing issues in Outlook 2007

Posted on 2009-05-06
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Last Modified: 2012-05-06
Hi. My client reports that when trying to print email messages (either sent or received) the message is positioned to the top right section of the page and the font size is very small. This is as it appears in the print preview also.
I have tried all the usual options of changing the page layout and magnification, I have also uninstalled Outlook and reinstalled it - all to no avail.
There are no issues with printing using any other programmes at all.
I would appreciate any help with this as it makes me look like a complete div when I am unable to solve what is bound to be the simplest of problems!!
Thank you all in advance
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Question by:Tintoman51
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Expert Comment

by:TK-77
ID: 24315118
They may have accidentally "zoomed out" in the email preview window.

Try this:
- Open one of the emails for viewing
- Hold down the CTRL key and scroll the mouse wheel up to zoom in

Did that help?

TK
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Author Comment

by:Tintoman51
ID: 24315301
I am obliged to you but It doesn't seem to be a zoom issue and I had looked at that possibility already
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LVL 12

Expert Comment

by:TK-77
ID: 24315604
Do you have access to the computer? You said that your client "reports" that this is happening. If you are providing instructions over the phone or via email, I wonder if they are missing something. I just want to make sure that you did all of these suggestions yourself because it sounds like you are doing all of the right things.

Zoom and Page Layout settings seem like the most likely culprits, but you said you checked both of those. If the client forwards you one of the emails, does it look ok on your PC? Also, would it be possible to attach a screen print of the print preview (just delete/change any confidential info).

TK

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Author Comment

by:Tintoman51
ID: 24316913
I have actually visited the client and done all these checks on the computer myself.
All his emails appear normal both in the preview pane and when fully opened.
The only issue is with trying to print the email, the print preview shows the message body squashed into the top right corner of the page, and that is the way it prints.
Also it also appears that the top line of the message body text gets somehow "mixed" with the text in the "to" address box
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Author Comment

by:Tintoman51
ID: 24316930
I should also mention that if I viewed the message using the internet explorer window it displays and prints perfectly
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Accepted Solution

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Tintoman51 earned 0 total points
ID: 24712466
This problem was being caused by Norton 360
Removal and re-installation of Norton 360 fixed the issue
Thanks to all who contributed
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