Solved

Exchange 2007 NDR "recipient's e-mail address was not found in the recipient's e-mail system"

Posted on 2009-05-06
2
932 Views
Last Modified: 2013-11-30
I am receiving NDR's for two accounts.  The background is as follows
Both of these people were contractors and became full time employees.  At that time new accounts were added to Active Directory with a different ID/Account name.  I also needed to add a new mailbox. My mailbox policy searches Exchange to see if the prospective email address, gname.sname@company.org exists. If so, it creates email addresses and appends it with the number "2" (gname.sname2@company.org). Since their contractor accounts used the "gname.sname"  it created accounts for them appended with the number 2.  Prior to disabling their contractor accounts in Exchange and Active Directory I removed unnecessary SMTP addresses and modified the remaining SMTP address, for each account, by changing the 2 to a 3 so the original address would be available to me. I then disabled their contractor accounts in Exchange, as well as, Active Directory and proceeded to add the gname.sname (no "2") SMTP address.  I disabled or unchecked the box "Automatically update e-mail addresses based on e-mail address policy", added the gname.sname" address and set it as the reply address.  I left the "Automatically update e-mail addresses based on e-mail address policy" unchecked and then applied the settings and exited out.  The following day (yesterday) I checked the e-mail address policy box and theI am still receiving NDR's.  Any ideas would be appreciated.
Diagnostic information for administrators:
 

Generating server: exchange.domain.com
 

IMCEAEX-_O=MHMRTC+20EXCHANGE_OU=First+20Administrative+20Group_cn=Recipients_cn=EdithT27895740@domain.com

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
 

Original message headers:
 

Received: from ex010.mhmrtc.local ([10.1.XXX.XXX]) by ex010.domain.com

 ([10.1.XXX.XXX]) with mapi; Wed, 6 May 2009 07:47:49 -0500

Content-Type: application/ms-tnef; name="winmail.dat"

Content-Transfer-Encoding: binary

From: "James C. Eppolito Jr" <James.EppolitoJr@domain.com>

To: Esther Taylor

	<IMCEAEX-_O=MHMRTC+20EXCHANGE_OU=First+20Administrative+20Group_cn=Recipients_cn=EdithT27895740@mhmrtc.org>

Date: Wed, 6 May 2009 07:47:47 -0500

Subject: test

Thread-Topic: test

Thread-Index: AcnOSNvReZSG9ayBQbyoWKR5K2hUBg==

Message-ID: <B9CE06BE1E74CB49ACC3061C6846A95D01D0D0640A@exchange.domain.com>

Accept-Language: en-US

Content-Language: en-US

X-MS-Has-Attach:

X-MS-TNEF-Correlator: <B9CE06BE1E74CB49ACC3061C6846A95D01D0D0640A@exchange.domain.com>

MIME-Version: 1.0

X-TM-AS-Product-Ver: SMEX-8.0.0.1307-5.600.1016-16624.007

X-TM-AS-Result: No--47.687300-0.000000-31

X-TM-AS-User-Approved-Sender: Yes

X-TM-AS-User-Blocked-Sender: No

Open in new window

0
Comment
Question by:jeppolit
2 Comments
 
LVL 24

Accepted Solution

by:
Rajith Enchiparambil earned 250 total points
ID: 24315692
5.1.1 points that it can't find that email address. Make sure that you are not using the auto-complete in Outlook, thereby mailing a cached email address.

Either pick it up from the GAL or manually type in the email address and see what happens. Does the user account have the required email address in the properties?
0
 

Author Comment

by:jeppolit
ID: 24330150
Thanks..I overlooked an obvious troubleshooting point which is to send email from an outside source.  Your response reminded me of that and as it turns out email from Yahoo to my organization at the two addresses in question did not generate NDR's.  In my initial troubleshooting I did type their addresses in but my client resolved their addresses before emailing. When I used a test workstation it worked so it is something in my org.  I do expect others to get NDR's if Outlook automatically "resolves" their address though.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates‚Ķ

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now