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Small Screen Fonts on Great Plains 9

Our users started complaining of "small fonts" taking over our install of Great Plains.  We've repaired the font cache, done a repair of Great Plains, installed the Helvetica fonts our GP consultant emailed over, and the small fonts remain.

Is there any way to change the default font size in GP?

(Screenshot attached.)
gp-fontsize.jpg
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jephens
Asked:
jephens
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2 Solutions
 
Victoria YudinCommented:
To my knowledge, there is no setting within GP that controls this, it's typically controlled by the display settings of the computer/monitor.  

If this started happening recently, what has changed?  Is this happening on all GP windows or just some?  To all users or just some?

If this is on a terminal or citrix server, does this happen locally on that server as well?  
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jephensAuthor Commented:
Terminal server.  Happens to all users.

No clue why it started.  

We were alerted when they were unable to print checks due to an issue with the Mekorma font.

Most of the display fonts went wacky on the TS -- for instance, the username on the start menu turned into Martett -- and a font repair (thanks TweakUI) and reboot brought everything back... well everything except this font size issue.

I experience the same behavior when I am logged locally on the console.

We've uninstalled and reinstalled all fonts, and that didn't do it.  (Rebooting each time.)

I don't know if there's a mapping file somewhere that says "If FontX is unavailable, use FontY" but that's the only thing I can think of...

The fonts on the terminal server are all otherwise OK.
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Victoria YudinCommented:
I am not aware of any 'configuration' setting in GP that would address this.  It may be something you have to address at the Windows level.  Have you tried changing the DPI setting on the server?
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jephensAuthor Commented:
DPI setting... hm.

I don't think it's that because everything else on the server, font wise, is A OK.  It's only Great Plains that I'm getting the complaints about...
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Victoria YudinCommented:
You may need to talk to GP Support to find out where specifically GP looks for the font settings.  In the past when this type of question has come up, the answer has been the display properties in Windows.  It's also possible you still don't have the font it is looking for.  It's a little difficult to tell from the screen shot, but the font on yours does not look right and I do not think it's just the size.  I am attaching a screen shot from a Windows 2003 server for comparison.  
login.png
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jephensAuthor Commented:
Do you know fonts are installed with GP?

We have Helvetica installed, which I thought was odd, since Arial is MS's version of Helvetica (and I'd assume they'd use their own system font instead of a third-party...)

Tho I also see by your version that we're a few patch levels behind... I wonder if applying the patches would have the side benefit of fixing the fonts...
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Victoria YudinCommented:
I don't believe that GP has any fonts that are installed with it.  I am almost positive that it uses existing Windows fonts.  I have posted a question on a GP partner forum asking about this to see if I can find some more information for you.  

I would be very surprised if installing a GP service pack would fix this.  Not that installing the newest service pack is a bad idea, but sometimes it only makes sense if there are fixes in it that might be relevant to your operations.  Also, what's on my screen shot is actually not the latest either, looks like you're on SP 2 with some hot fixes, the latest is SP 4, which is 9.00.0352.  Here is a blog post with some more detail on versions: http://victoriayudin.com/2008/09/27/what-service-pack-am-i-on/.
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jephensAuthor Commented:
I appreciate your asking in the partner forum.  Hopefully someone will have an idea.

I'm a pretty accomplished Windows Server admin, but GP is outside the area of my expertise, and I have no idea as to its inner workings or what font it wants to use as its display font, or even if such a thing is changeable.

I've dealt with a corrupt font cache before, but whenever we've fixed it in the past, everything else would snap back into place. And in this case, everything other than GP has fallen back into place, and I have no clue why. :-)
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Victoria YudinCommented:
I am still not able to get the question of what the default font is or where GP looks for it.  However, I believe it's Helvetica and it's not so strange that GP would be using it, because it is not an application that MS wrote. :-)

The answers that I am getting so far are basically that the font size will change based on the workstations DPI settings, which changes the font size for all apps.  
 
The only other idea from a Microsoft support rep was that they have seen this issue occur when the size of the Scroll Bar setting on the machine has been changed.  Default size for this should be 16.  Not sure this would make a difference on a TS, but maybe worth checking?  

Just to rule something out - do you have GP installed somewhere else other than this TS?  Is everything displaying properly there?
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jephensAuthor Commented:
This is the only place we have GP installed.

(And, yeah, you're right about MS not having written GP... but they had a hand in this version, didn't they?)

I'll check scrollbar settings and the DPI and report back.  Thanks!
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jephensAuthor Commented:
Scrollbar was at 16, dpi was at 96.

If we change the theme to a large font theme, the desktop icons' text does change size, but the GP text remains the same.
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Victoria YudinCommented:
Ok, just got 2 other answers you might want to try:

"Most GP windows and reports are created with a font type of "System", which tells the Dexterity runtime engine to go check the systems default font. This would indicate that the user can right-click on their desktop, select properties, and change the current theme. I would start there."

"Try creating a new user profile - do you still have the same issue?"
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jephensAuthor Commented:
Changed themes, no change in GP font.

Haven't played with the profile, but it's affecting everyone on the box... I'd hate to have to recreate everyone's profile...
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jephensAuthor Commented:
Created a new user, blank profile, GP still showing the same thing.

but then...

VICTORY!

I look at your screen shot and said "That looks like MS Sans Serif" and the OpenType version of the font was on the GP box, but not the .FON versions...

So I went to a Windows 2000 box, grabbed all the .fon files, unhid the ones that were hidden, imported them all into the Win2003 box, and voila.

Thank you so much for all your help!
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Victoria YudinCommented:
Excellent!!  Thanks for the update and I am very glad you were finally able to resolve this!
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