Can't save to JPEG format from web page in Internet Explorer

Posted on 2009-05-06
Last Modified: 2013-12-13
I have a simple web app that creates a web page based on a user selection.  The page presents text and JPEG images.  The images are stored on the web server.  The text and path to the desired images for a particular page is obtained from a MySQL record.  The page is rendered fine in Internet Explorer.

The problem is that when the user attempts to save the JPEG images in Internet Explorer ( right click image and select Save Picture As )  the only format option available is bitmap.  I want the user to be able to save the image in the JPEG format on the user's local computer.

Code for querying the database and  assembling the web page is PHP.  The code includes resizing the image for presentation on the page.  I have included that segment of the code as a snippet.

Please advise me on how to allow the Internet Explorer user to save a JPEG on the local computer  using the JPEG format.

$src = ImageCreateFromJpeg($image);

  $dst = ImageCreateTrueColor($tn_width,$tn_height);

  ImageCopyResized($dst, $src, 0, 0, 0, 0,


  header('Content-type: image/jpeg');

  ImageJpeg($dst, NULL, 100);



Open in new window

Question by:crm-serv
  • 3
  • 3
LVL 22

Expert Comment

ID: 24317459
This is typical of an Internet Explorer cache that has too many temp files.

Have you tried clearing out all the temp files and then reopening the page and seeing if you can save as jpg?

Hope this helps!



Author Comment

ID: 24317649
I deleted temp files in the profile ( \temp and \Temporary Internet Files ) for user having the problem.

Still having the same problem.  Are there other locations that need to be cleared?
LVL 22

Expert Comment

ID: 24317679
Did you follow these instructions:

Or did you browse to the location yourself and delete everything manually?
Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.


Author Comment

ID: 24317990
I deleted manually but have now redone it using the procedure you cited.  Still have same problem.

Let me add that when I try to save images from other web pages I have both the bitmap and JPEG options available in the Save dialog.  It would seem that I may have something in the PHP setup that is causing the problem.

LVL 22

Expert Comment

ID: 24318134
Ah, I thought this was a global IE problem. sorry, my knowledge of PHP is nil... I'll have to leave you waiting for someone else.

Hope you get some assistance soon!



Accepted Solution

crm-serv earned 0 total points
ID: 24318210
I appreciate your prompt response.  Have a good day.

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Part of the Global Positioning System A geocode ( is the major subset of a GPS coordinate (, the other parts being the altitude and t…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
The viewer will learn how to count occurrences of each item in an array.
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now