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Internet Explorer has stopped Working

Posted on 2009-05-06
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Last Modified: 2012-05-06
Hello,  I have my friend's laptop HP Pavilion dv6000 Notebook PC here with me so I can use my computer to ask my question.  He can't get on Internet Explorer or AOL.  When he opens IE, he gets a window that says, "Interntet Exlorer has stopped working.  A problem caused the program to stop working correctly, Wildows will close the program and notify you if a solution is available."  Nothing happens when I close out the window.

I have tried unsuccessfully to do a system restore from several different restore points all the way back to 3/3/09 which is the earliest and after it is done each time going through the cycle, I get the message, "System Restore did not complete successfully.  Your computer's system files and settings were not changed.   Details:  An unspecified error occurred during System Restore."

I'm at a point that I just don't know where to begin and what could be causing the problem.

Any advice would be much appreciated.

Jeanne
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Question by:Jeanne061397
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Expert Comment

by:lacrewga
ID: 24317669
Try...

Open "Control Panel", click "Internet Options", on the "General Tab" click Delete Browsing History. Click on the "Advanced" tab, click on "Reset". Reboot.
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Author Comment

by:Jeanne061397
ID: 24318129
I did do as you suggested and I still get the same message.  I even upgraded the computer to Internet Explorer 8 and I'm having the same problem.  I was able to get on www.google for a couple of minutes but then I received the message again..  It seems now it is an intermittent problem.  Right now I'm trying to run Trend Micro House Call and I get a window that says housecall66(1) has stopped working.

Any other suggestions.

Jeanne

Thank you for your help.
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LVL 7

Expert Comment

by:lacrewga
ID: 24318283
Open Windows Explorer and drill down to Documents and Settings.  Click on Tools, Folder Options, View. Check Show System Folders, Show Hidden Files, uncheck Hide Protected System Files. Go back to Documents and Settings. For each user(not system users), Delete all files and subfolders in these folders...

C:\Documents and Settings\(each user)\Local Settings\Temp.
C:\Documents and Settings\(each user)\Local Settings\Temporary Internet Files\Content.IE5

Do the same for the All Users user.

Empty your recycle bin.

Download, install and run malwarebytes... http://www.malwarebytes.org/mbam.php

Reboot.
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Author Comment

by:Jeanne061397
ID: 24318827
I did open Windows Explorer and tried to go to C:\Documents and Settings and I get this error message:

C:\Documents and Settings is not accessible.  Access is denied."
I clicked OK and the window went away.

Actually I just tried to click on C:\System Volume Information is not accessible.  Access is denied..
I seem to be able to open Program Files and other fiolders though.

Very interesting.

Jeanne
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Author Comment

by:Jeanne061397
ID: 24319081
Just a quick update.  I am trying to download AOL because this is my friend's main email address and I am trying to reinstall this for him.  I got an error message -
"The Quick Time Control Installer installs the QuickTime Control, has stopped working.  A problem caused the program to stop working correctly.  Willdown will now close.
The AOL install program closed and did not install.

Jeanne
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Expert Comment

by:lacrewga
ID: 24321351
You must be using Vista. I don't have a Vista computer at the house but, someone out there can help you find the correct paths for Vista. It is something like C:\users\(username)\application data...
I'm beginning to think your problem is more severe than what I  thought. Maybe some of the OS gurus can give you some pointers.
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Author Comment

by:Jeanne061397
ID: 24321903
Hi lacrewga,
Yes, my friend's computer is running Vista.
I agree with you that I do think the problem is more severe that originally thought.  It seems that I am getting so many errors I can't keep count.
I did manage to download and install the malware site that you told me too.  I am running the scan now and so far nothing has stopped.  

I have been trying to run certain cleaners such as, CleanUp, Easy Cleaner.  I have been deleting programs thinking this may help but I'm not sure.

After the malware site scans the computer, I'll report back on this site.

Jean

P.S.  It may be tomorrow as it is getting late here.  Thank you for all the help.
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LVL 7

Expert Comment

by:lacrewga
ID: 24325115
It really sounds like some corrupt windows system files. You should be able to run a windows repair from the vista disk.

This is quoted from Microsoft website... Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer manufacturer has preinstalled recovery options, Startup Repair might also be installed on your hard disk. If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came with your computer or go to the manufacturer's website.

The link to this page is... http://windowshelp.microsoft.com/Windows/en-us/help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx
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Accepted Solution

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lacrewga earned 250 total points
ID: 24325240
Incidentally, if you don't have a repair disk, this link will point you to where you can download an .iso file to create your own... http://www.howtogeek.com/howto/windows-vista/how-to-make-a-windows-vista-repair-disk-if-you-dont-have-one/
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Author Comment

by:Jeanne061397
ID: 24328228
Hello,

I'm afraid that I don't understand some of the sites you sent me.  First of all, I don't have a recovery disk.  I did go on the site you sent to downoad an .iso file and it didn't seem to work and I didn't undertstand what they told me to do.

I know I am still having problems with this computer but right now I am typing this letter to you on the problem laptop.  I tried to install the new AOL 9.5 but it doesn't seem to be working either.

Do you or anyone else have any other ideas that I can try to get AOL to work now.  Also Quick Time did not install properly.  I think I need to try something else.

Thank you.

Jeanne
0
 

Author Comment

by:Jeanne061397
ID: 24331261
I'm not sure what I have done but I do believe things are working much betteer.  I am typing from this laptop now with no problem.  I even have AOL working again after uninstalling their latest version and reloading AOL VR.

I will run the programs for the rest of the day just to see how things are going and I'll get back to you.

Thanks for all your help.

Jeanne
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Author Closing Comment

by:Jeanne061397
ID: 31578592
I thought I accepted this answer last week and sent a comment saying that the computer is working fine.  I'm not sure what I did to fix it but that I was appreciative of the help that was provided.  I just received an email saying that this question is still open so I hope this will close it for good.  I have another friend's computer here now with problems so I'll probably have to start a new question soon.

Thanks for the help.

Jeanne
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