Hello, I have my friend's laptop HP Pavilion dv6000 Notebook PC here with me so I can use my computer to ask my question. He can't get on Internet Explorer or AOL. When he opens IE, he gets a window that says, "Interntet Exlorer has stopped working. A problem caused the program to stop working correctly, Wildows will close the program and notify you if a solution is available." Nothing happens when I close out the window.
I have tried unsuccessfully to do a system restore from several different restore points all the way back to 3/3/09 which is the earliest and after it is done each time going through the cycle, I get the message, "System Restore did not complete successfully. Your computer's system files and settings were not changed. Details: An unspecified error occurred during System Restore."
I'm at a point that I just don't know where to begin and what could be causing the problem.
Any advice would be much appreciated.