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same emails sent repeatedly from one sender

A user has been getting reports that the same email is sent to people everyday at 12:14 am. I checked the exchange queue and do not see the email pending submission to the domains in question.

I have detailed logs of exchange monitoring smtp. I can probably find proof that the same email is being sent, but I'm wondering why this is the case?

What will work to fix this. Please advise, thanks in advance.

Mestha

Does message tracking show the message delivery?
Is this internal or external email?

If external, if you look at the headers of the message is it identical?

Simon.

Suraj

Things you need to check:
1. check the users outlook and see how many mails are there in sent ITEM?
2. do message tracking. does it show duplicate emails?
3> if yes.. does each one of them have different MESSAGE ID?
4. when this happens. check the task manager of the user and see how many instance of Outlook does it show there??

let me know the results...

-x-sam-

sonic1394

ASKER

Hi, both of your comments referred to Message Tracking.

Unfortunately I get an error with that tool. Exchange System Manager says:

"An error occured during a call to Windows management Instrumentation
ID no: 80041002"

The exchange server is currently at SP 1, I suspect I have to install SP 2 to make the tracking feature functional again, what do you guys think?
http://support.microsoft.com/kb/889180

sonic1394

ASKER

I just ran the SP 2 update, it didn't fix the error. The same error occurs when I press the find button in message tracking center. Any suggestions on how to fix this?

sonic1394

ASKER

I just checked the user's sent folder, the email is sent only once. I doubt it's several instances of outlook. The problem must be on the server end.

ASKER CERTIFIED SOLUTION

Mestha

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sonic1394

ASKER

Yes msg tracking enabled, but with the following error. I will run the Ms best practices tool soon. Thanks.
screen.jpg

sonic1394

ASKER

btw the error displayed in the 1st pic, is directly related to the error code I initially mentioned:

"An error occured during a call to Windows management Instrumentation
ID no: 80041002"

I ran the rool and this is the critical issue it pointed out:

screen.jpg

SOLUTION

Suraj

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sonic1394

ASKER

Message tracking tool does not work because of this WMI error. This is the msg when I run the Find fxn in msg tracking:

"Hi, both of your comments referred to Message Tracking.
Unfortunately I get an error with that tool. Exchange System Manager says:
"An error occured during a call to Windows management Instrumentation
ID no: 80041002""

sonic1394

ASKER

I am about to rebuild my WMi repository. According to the log, theres a lot of files that will be left out. I'm hesitant to rebuild, but it seems like the only way to resolve this WMI issue, which might be causing my exchange problem.

Any ideas? I'm thinking I'll do this later in the day when theres less traffic on the server, in case something goes wrong.

IE the missing files mess my system up.

http://www.mrtweak.com/windows-servers/exchange-wmi-errors-wmi-repository-clear-reinstall-script/

sonic1394

ASKER

Seems like this exchange problem is due to WMI, once fixed I'll try tracking center.

My WMI prblm is alittle more complex. I'll restart a new question with more specifics. Thanks for the suggestions.