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same emails sent repeatedly from one sender

sonic1394
sonic1394 asked
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Last Modified: 2012-05-06
A user has been getting reports that the same email is sent to people everyday at 12:14 am. I checked the exchange queue and do not see the email pending submission to the domains in question.

I have detailed logs of exchange monitoring smtp. I can probably find proof that the same email is being sent, but I'm wondering why this is the case?

What will work to fix this. Please advise, thanks in advance.
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Commented:
Does message tracking show the message delivery?
Is this internal or external email?

If external, if you look at the headers of the message is it identical?

Simon.
SurajSenior System Engineer
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Commented:
Things you need to check:
1. check the users outlook and see how many mails are there in sent ITEM?
2. do message tracking. does it show duplicate emails?
3> if yes.. does each one of them have different MESSAGE ID?
4. when this happens. check the task manager of the user and see how many instance of Outlook does it show there??

let me know the results...

-x-sam-

Author

Commented:
Hi, both of your comments referred to Message Tracking.

Unfortunately I get an error with that tool. Exchange System Manager says:

"An error occured during a call to Windows management Instrumentation
ID no: 80041002"

The exchange server is currently at SP 1, I suspect I have to install SP 2 to make the tracking feature functional again, what do you guys think?
http://support.microsoft.com/kb/889180


Author

Commented:
I just ran the SP 2 update, it didn't fix the error. The same error occurs when I press the find button in message tracking center. Any suggestions on how to fix this?

Author

Commented:
I just checked the user's sent folder, the email is sent only once. I doubt it's several instances of outlook. The problem must be on the server end.
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Author

Commented:
Yes msg tracking enabled, but with the following error. I will run the Ms best practices tool soon. Thanks.
screen.jpg

Author

Commented:
btw the error displayed in the 1st pic, is directly related to the error code I initially mentioned:


"An error occured during a call to Windows management Instrumentation
ID no: 80041002"


I ran the rool and this is the critical issue it pointed out:


screen.jpg
SurajSenior System Engineer
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Commented:
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Author

Commented:
Message tracking tool does not work because of this WMI error. This is the msg when I run the Find fxn in msg tracking:

"Hi, both of your comments referred to Message Tracking.
Unfortunately I get an error with that tool. Exchange System Manager says:
"An error occured during a call to Windows management Instrumentation
ID no: 80041002""

Author

Commented:
I am about to rebuild my WMi repository. According to the log, theres a lot of files that will be left out. I'm hesitant to rebuild, but it seems like the only way to resolve this WMI issue, which might be causing my exchange problem.

Any ideas? I'm thinking I'll do this later in the day when theres less traffic on the server, in case something goes wrong.

IE the missing files mess my system up.


http://www.mrtweak.com/windows-servers/exchange-wmi-errors-wmi-repository-clear-reinstall-script/

Author

Commented:
Seems like this exchange problem is due to WMI, once fixed I'll try tracking center.

My WMI prblm is alittle more complex. I'll restart a new question with more specifics. Thanks for the suggestions.
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