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Crystal Reports job does not print

Posted on 2009-05-06
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Last Modified: 2013-12-15
I have a report that was designed with Crystal Reports 8.5 (I did not design this report) that is used within an application that has had no problems in the past (on many different computers in many locations, most running Win XP). However, on one recent system, when I go to print the report, I get no output. In the print queue for the printer, I see the print job show up, then the job is deleted, and then the print queue empties. No error message, no printed output, and no indication on the printer that a job was sent to it. I can print from other apps (Notepad, Word) with no problem. The system is running Win 2000 SP4; the printer is an HP Laserjet 6P, which is a shared resource (physically connected to a different system in a workgroup environment).

Any suggestions as to how to correct this? Is there any other info I can provide? Thanks in advance for your assistance
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Question by:geistman
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Expert Comment

by:mlmcc
ID: 24318231
How are you printing?

Is it from the viewer or code?

mlmcc
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Author Comment

by:geistman
ID: 24321751
I am not sure, since I did not develop the report and I am not a CR programmer. What I can tell you is that at the top of the report, there is a Print button that, under ordinary circumstances, prints the report to the default printer. We have never seen a similar problem before; the report has always printed.

On a side issue, the print button only allows the job to print to the default printer. If a user wants to change the printer, he must exit the program that is creating the report, change the default printer to the one he wants to print to, and then run the app again and print the job. Is there any way to allow the user to select the printer without having to exit the app (as is the case with virtually all other apps)?
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Expert Comment

by:mlmcc
ID: 24321925
There is but apparently the applicatiion has it turned off.  

The viewer has a button for PRINTER SETUP which is normally next to the PRINT BUTTON.  It can be turned off in code.

mlmcc
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Author Comment

by:geistman
ID: 24346586
I am not a CR programmer, but is there a way of turning back on the Printer Setup button through the CR interface? Or can you describe to me what I need to do in CR8.5 to re-enable the Printer Setup button?
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mlmcc earned 250 total points
ID: 24348440
In the application there should be a property on the viewer object.

In code it is something like

crViewer.ShowPrinterSetup = True
mlmcc
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