Crystal Reports job does not print
Posted on 2009-05-06
I have a report that was designed with Crystal Reports 8.5 (I did not design this report) that is used within an application that has had no problems in the past (on many different computers in many locations, most running Win XP). However, on one recent system, when I go to print the report, I get no output. In the print queue for the printer, I see the print job show up, then the job is deleted, and then the print queue empties. No error message, no printed output, and no indication on the printer that a job was sent to it. I can print from other apps (Notepad, Word) with no problem. The system is running Win 2000 SP4; the printer is an HP Laserjet 6P, which is a shared resource (physically connected to a different system in a workgroup environment).
Any suggestions as to how to correct this? Is there any other info I can provide? Thanks in advance for your assistance