Citrix issue for client account

I am a Citrix Desktop remote client user, and not the IT professional for my company. I am wondering if anyone can assist me in resolving this irritating problem. I am constantly being logged off of my Citrix desktop. Our IT person says that he has maxed out the "keep alive" settings to 2 hours, but I am often logged out after 10 - 15 minutes, even while active. It often seems to occur randomly, but lately, the problem has generally popped up when I try to copy something (text, graphics, whatever). Is there something that can be changed on my local machine? Is it something that must be updated within the server settings. There are others who experience this, but they say they have just gotten used to it. Thanks in advance!
CherishedImageAsked:
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chuckyhConnect With a Mentor Commented:
What kind of internet connection are you on? Are you working from home or on a wifi connection at starbucks? Ask your IT person if session reliability is turned on.
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CherishedImageAuthor Commented:
Working from home via cable/wireless modem. None of our other machines seem to experience internet inturuptions.
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