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What is the best (preferrably free) CRM system for a small Computer Repair business?

Posted on 2009-05-06
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Last Modified: 2013-11-24
I am starting a small computer repair business with a partner in another city. I need a CRM for managing my customers and service calls. Web-based is preferred (I want to be able to access it from my Blackberry), but software is great too. Both of us being able to access the same database is crucial.

Are there any free solutions? Is there some little Open Source CRM gem that I'm not aware of?

I've looked at CommitCRM and it looks fantastic, but are there any less expensive solutions available?
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Question by:kevindelaney
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7 Comments
 
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Expert Comment

by:thsteph
ID: 24319305
BS1 SAP or Sage Pastel Evolution

regards
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by:thsteph
ID: 24319334
both NOT open and both quite expensive. BS1 SAP 's considered to be the best in the market. Works on multicurrency as well. Sage Pastel Evolution is supposed to be working on multicurrency though it doesn't. Both of 'em are excellent though!!

regards
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by:kevindelaney
ID: 24319605
This is a pretty small student business, so my start-up capital is rather limited.

Are those the only two solutions around?
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by:thsteph
ID: 24322249
nop, but they are the best. you are asking for a CRM, free, web based, open source, accessed from BB ... :S
don't think you gonna find one.
try searching for Sage Line 50 v9.0, an older version and release of Sage Pastel Evolution. You can find it for less than $50 and it's a good one.
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by:thsteph
ID: 24322256
sorry that was for Sage Line 50 but NOT v.9.0!!
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Expert Comment

by:matthewporr
ID: 24322343
There are some excellent open-source (free) options out there.  You'll find that those who offer these free "community" versions usually have upgrades that are for-fee, but often inexpensive ($20-$40 per month).
One of the most notable is SugarCRM (www.sugarcrm.com) which has a free open-source version that you can install on your own web server (which can be provided for as little as $5/mo from any web hosting company).  SugarCRM also has a hosted version, allowing you to not have to worry about the setup, installation or self-hosting, starting at $7 a month.
Another great option is CodeGlide's SnapCRM (www.snapcrm.com) which allows the same thing.  You can install a free community version on your own servers, or pay $29/month for them to host it for you.
Even on a limited budget, it's still often best to pay the small amount for the hosted products, as it then provides you with support and usually expanded features.  For example, with the hosted version of SnapCRM, you also get Outlook integration and mobile access.  (I believe SugarCRM does this also, but I'm not positive off the top of my head.)
There are many other options out there.  Search Google for hosted open-source CRM and you'll be presented with a slew of options.  From my own extensive research and personal opinion, though, those two stand out as your best options.
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kevindelaney earned 0 total points
ID: 24467284
I settled on vTiger with some personal customizations. Thanks for answers, though.
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