User can't access server
Posted on 2009-05-06
We have a user that can't access a group of files on a server from a specific machine. The user used to be able to access this location at one point but then couldn't.
We have verified her access to the location on the network and verified her permissions - Everything was correct
We have had the user access the data from their account on any other machine successfully
We tried other users that had access to the server files from this user's computer and they successfully accessed the files.
From this we guessed it was the user's profile so we recreated it from scratch which it still didn't work.
We replaced the machine with a new machine freshly ghosted and gave it to the user. It worked for a few hours and then stopped working. The user did not have any rights other than normal user so they couldn't have installed/uninstall anything or changed any important settings, but even so we reset all of the settings to default which didn't help either.
We also cleared internet cache, deleted offline files, and made sure the computer wasn't storing passwords.
The machine is running Windows XP SP3 and has all of the normal Microsoft Windows updates. The server is Windows Server 2003 R2.
Any idea what else we could do so this user could access the server and the files?