seven45
asked on
Messages marked Read automatically after a few minutes.
History: In outlook 2007, new emails would come in marked unread. When you opened them or previewed them, it would change state to "read" and the bold would go away. This is normal....then....
Blackberry application was installed which causes the messages to change state to read during the process of forwarding that email to the blackberry phone. The user broke her phone and got a new phone that isn't a blackberry, hence, blackberry application was uninstalled.
Now, new emails that come in, automatically get marked "read" and are no longer bold after a few minutes. I've tried changing the "reading Pane" settings in Tools/options/other/readin g pane, but none of the settings seem to work. Something else is causing the emails to change to state---it might be the blackberry app that was installed, but even though its uninstalled, the setting didn't go away. Any ideas?
Blackberry application was installed which causes the messages to change state to read during the process of forwarding that email to the blackberry phone. The user broke her phone and got a new phone that isn't a blackberry, hence, blackberry application was uninstalled.
Now, new emails that come in, automatically get marked "read" and are no longer bold after a few minutes. I've tried changing the "reading Pane" settings in Tools/options/other/readin
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
It was the BIS account, the email address was listed but no one knew the username/password as they didn't know the BIS account existed. (I'm assuming whoever setup the account never relayed that information). After resetting the password, I was able to log in and remove the email address from the BIS account and voila! Thanks for your help gary
If it is not set correctly, then th read marks will not work correctly.
Also check how you are forwarding.
I hope this helps !