Link to home
Start Free TrialLog in
Avatar of seven45
seven45

asked on

Messages marked Read automatically after a few minutes.

History:  In outlook 2007, new emails would come in marked unread.  When you opened them or previewed them, it would change state to "read" and the bold would go away.  This is normal....then....
Blackberry application was installed which causes the messages to change state to read during the process of forwarding that email to the blackberry phone.  The user broke her phone and got a new phone that isn't a blackberry, hence,  blackberry application was uninstalled.
 
Now, new emails that come in, automatically get marked "read" and are no longer bold after a few minutes.  I've tried changing the "reading Pane" settings in Tools/options/other/reading pane,  but none of the settings seem to work.  Something else is causing the emails to change to state---it might be the blackberry app that was installed, but even though its uninstalled, the setting didn't go away.   Any ideas?  
Avatar of SysExpert
SysExpert
Flag of Israel image

Are you using POP3 for the new phone or forwarding ?
If it is not set correctly, then th read marks will not work correctly.

Also check how you are forwarding.


I hope this helps !
ASKER CERTIFIED SOLUTION
Avatar of Gary Cutri
Gary Cutri
Flag of Australia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of seven45
seven45

ASKER

It was the BIS account,  the email address was listed but no one knew the username/password  as they didn't know the BIS account existed.  (I'm assuming whoever setup the account never relayed that information).  After resetting the password, I was able to log in and remove the email address from the BIS account and voila!   Thanks for your help gary