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Media player codec problems (same as problem id 23781174)

Until last weekend i could play any AVI, WMV (not with DRM) or mpg files. Last weekend I installed two new application on my pc and since then I have problems of using media player. Sometimes a move doesn't work at all or other times I can watch the images but there is no sound.

I have read several article here and article 23781174 comes closest to my problem and as it is closed but doesn't really propose a solution i'm re-asking help on this.
The application i installed are Norton Antivirus, but no threat has been detected so far so i don't think this is the problem. The trouble probably started when i purchased and installed Pinnacle Studio 12 as it is codec related.

I have tried several codec packs mentioned in all the articles I found on this website but none solves the problem.
GSpot complaines it doesn't find a MPEG1 layer 2 audio codec. But again nothing I have downloaded and installed has solved the issue. I'm out of ideas. Can somebody help me solve this issue? It's not the first time I encounter such a problem although i'm not sure how it was solved last time but i think i plainly reinstalled the computer. This isn't an option for now on my current computer as I need it alot and don't have a day for the time I'd need to fully reinstall it.

Kind regards,
Henri Biron
Dolphin Consultants.
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Henri_Biron
Asked:
Henri_Biron
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12 Solutions
 
BGTSLLCCommented:
What happens if you uninstall Norton and the Pinnacle Studio software?
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Henri_BironAuthor Commented:
Before I answer I complete my following.
I'm using XP SP3 fully updated and WMP 11.

I already rolled back WMP11 and reinstalled it without any progress.

I have uninstalled norton with any change even though while uninstalled I re-applied the codecs mentioned in related articles on this website.

I haven't tried to uninstall Pinnacle. I will try that.
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warturtleCommented:
I suggest a scan with MalwareBytes Anti-Malware (www.malwarebytes.org) in safe mode. Sometimes, some viruses can register as fake codecs and can cause problems.
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Henri_BironAuthor Commented:
Ok, i did following:

1) uninstalled Pinnacle Studio 12
2) Installed and runned malwarebytes.
3) reinstalled one of the codec packs mentioned here or at some other website WECPSetup.exe which installed and repaired some broken codec links. That didn't solve the issue
4) Uninstalled that codec pack and tried XP-Codec-Pack-2.4.6.exe, one of the packs mentioned in another article on this website

Nothing helped so far.
I have GSpot. But don't know how to interprete the data I see. It mentions an MPEG1 layer 3 missing, but I think it's not.

I attach screen prints of what I see to this answer.

Moreover directx doesn't report any problem and all tests are ok

I have other audio means, like ventrilo and skype and they give no audio problems

I have no problem either when using media player classic on the same AVI file but Windvd doesn't play any sound either.

So still no advance.

Thx for your response though.

Henri
Gspot-1.jpg
Gspot-2.jpg
Driver-audio-codec.jpg
driver-video-codec.jpg
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Henri_BironAuthor Commented:
I tried to investigate further what is happening.

I uninstalled all codecs, reverted media player to version 10

Uninstalled soundmax.

But I also uninstalled Microsoft HD audio driver. I thought it was part of the audio installation. Big misstake as I can't reinstall soundmax without it. Also i find nowhere a pack to reinstall that driver.

I looked up on the web and found motherboard_driver_audio_realtek_azalia.exe, but it doesn't seem to work.
The audio chipset is onboard of my Asus P5E motherboard. The audio chipset seems to be the "SupremeFX II Audio Card"

Please, someone help me. So far I didn't get any real help.
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Henri_BironAuthor Commented:
I have finally managed to find the correct PCI HD driver at microsoft and worked around the fact it refused to install on SP3 of XP because meant for SP2. Audio is now back on after reinstalling soundmax.

I still need support for the still unsolved codec problems.

HELP!
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warturtleCommented:
Hello,

Try downloading VLC Player from http://www.videolan.org/vlc/ and using that to play. Or alternatively, installing K-lite with all the codecs in it: http://www.codecguide.com/download_kl.htm

Try one of those options and let us know, what you get.
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Henri_BironAuthor Commented:
K-Lite didn't help but i'm getting more specific remarks. First WMP asked for PCM codec, now it asks for. Sorenson Adaptive Multi-Rate Audio (samr). Can someone tell me where to find this?

VLC player works. As does media player classic.

I still would like Windvd especially but also WMP to work properly.

More help please?
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warturtleCommented:
Which K-lite pack did you download?? Mega pack? or Basic Pack?
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Henri_BironAuthor Commented:
it's name is klmcodec480.exe (k-lite mega codec pack)
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warturtleCommented:
Its quite surprising that Windows Media Player is asking for PCM codec, because that comes with WMP already (http://support.microsoft.com/kb/316992).  Try downloading the OGG codec pack and installing that to play the samr files:

http://www.free-codecs.com/download/Vorbis_Ogg_ACM.htm

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Henri_BironAuthor Commented:
I'm still having a message but now, as it was initially it just says a codec is missing, no specific one anymore though.

GSPOT still gives the same info as shown above.
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warturtleCommented:
Open Windows Media Player and follow the advice on this webpage, see if Windows Media Player downloads the required codec from Internet:

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0079.mspx#E2

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Henri_BironAuthor Commented:
I have checked the website.
In fact when I play one of my clips, i see the messages :
- 'Acquiring codec'
- 'codec acquired'

then it starts playing.

As said before, I can see the clip but I get no sound.
GSPOT confirms the video part is OK, but no audio part.
GSPOT complains about a missing "0x0055 MPEG-1 Layer 3" "48000Hz  128 kb/s tot , Joint Stereo".

I have now installed and uninstalled so much different codec packs, that i think the problem might not actually be a codec missing but some registry or other corruption that blocks the selection of the correct codec.

I don't know however how to check this.

Following are all the tools and codecs I have tried so far :
ACEMCP603PRO.exe
afreecodec.com_mpeg3elecard.rar
AMR-NB.zip
Apac-Encoder[Codec-Download.de].exe
AVI.Codec.Pack.Pro.V2.2.0.Setup.exe
GSpot270a.zip
klmcodec480.exe
MicrosoftMPEG4.zip
MpegDecoder012.zip
musepack_windows_2009-04-02.zip
setup_CodecInstaller_full.exe
VistaCodecs_v522.exe
vlc-0.9.9-win32.exe
vorbis_ogg_acm.rar
WECPSetup.exe
winxpavifix.zip
wmp6cdcs.exe
XP-Codec-Pack-2.4.6.exe

Nothing solved the problem.
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warturtleCommented:
Yes, I too think that perhaps you've tried too many codec packs already and there could be multiple versions of the same codec hanging around. You can try installing another media player like - Real Media and try playing the video in that. You can also use CCleaner (www.ccleaner.com) to clean the system of any temporary files and unwanted dll files.
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Henri_BironAuthor Commented:
I ran ccleaner
I still get :
---------------------
Windows Media Player Error Message Help
You've encountered error message C00D10D1 while using Windows Media Player. The following information might help you troubleshoot the issue.

Codec is missing
Windows Media Player cannot play the file (or cannot play either the audio or video portion of the file) because the Sorenson Adaptive Multi-Rate Audio (samr) codec is not installed on your computer.

The missing codec might be available to download from the Internet. To search for the Sorenson Adaptive Multi-Rate Audio (samr) codec, see WMPlugins.com.

--------------------------
from the webhelp after the error in WMP11.

Yes I can use Real media and it works. Like VLC also works. But it's not the first time I encountered such a problem. I'm giving also support to people and fortunalty the one customer who had such a problem needed anyway a reinstall of windows XP, which took care of it. But if a customer should get such a problem I can't propose as only solution to reinstall their machine.

I'm having the problem myself right now so i have to luxuary to take the time and search for a solution or get help finding it. I also don't have the time for the moment to reinstall this machine.

What is that codec the error talks about and how can I get it?

Kind regards and thanks for all the help given so far and all the patience shown.
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warturtleCommented:
That indicates a problem with WMP11 because SAMR codec is actually present in the K-lite Mega Pack (http://favorite-review.blogspot.com/2009/02/k-lite-mwga-codec-pack-windows-media.html) which you've already installed. What version of IE do you use? If you use IE7, then I suggest that you upgrade to IE8 and then try again to play the file.

Secondly, there is another codec pack that you can try: http://filehippo.com/download_codec_pack/tech/ . It has solved the problem for someone else as well, might help us ( http://forums.techguy.org/multimedia/530759-solved-mpeg-video-decoder-codec.html ).
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Henri_BironAuthor Commented:
I am already using IE8. I have also rolled back to WMP 9 and reinstalled WMP 11  last days.


I tried that codec pack (without uninstalling the others first)
I now get the error here after. Because I hadn't the time to cleanup other packs first i'll do that tomorrow night, but if you have some other Idea meanwhile....


Windows Media Player Error Message Help
You've encountered error message C00D10D1 while using Windows Media Player. The following information might help you troubleshoot the issue.

Cannot play the file
Windows Media Player cannot play the file (or cannot play either the audio or video portion of the file) because of a technical problem with your computer.

The problem might be solved by reinstalling the computer's sound card driver. See the following sections for information about how to do this for the version of Windows that you are running.

 Windows Vista
For information on how to install a hardware driver in a computer running Windows Vista, see Repair or update a driver.

 Windows XP
For information on how to install a hardware driver in a Windows XP-based computer, see How to troubleshoot hardware and software driver problems in Windows XP.


--------------------------------------------------------------------------------

 Technical Details
This error might have been triggered by an error in another program or component of Windows. The following information describes the original error.

Original Error Code
 Original Error Message
 
C00D10D1
 Windows Media Player cannot play the file because a required codec is not installed on your computer.
 

 Additional Assistance
For information about obtaining technical support from Microsoft, see the Troubleshooting Windows Media Player page.

For general information about using Windows Media Player and other Windows Media technologies, see the Windows Media Player FAQ page or the Windows Media Knowledge Center.

 
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warturtleCommented:
Have a look in your registry to find out what is the value of the key:

http://www.pctools.com/guides/registry/detail/1053/

Another software which might be helpful:

http://www.microsoft.com/downloads/details.aspx?familyid=06FCAAB7-DCC9-466B-B0C4-04DB144BB601&displaylang=en

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Henri_BironAuthor Commented:
I have cleaned up all the packs I installed, like i said yesterday. I launched ccleaner which repaired some stuff
I Also tried to use registry mechanic and it found stuff, mostly lost links that didn't seem really related to codec or so. But it didn't clean up anything as this was a demo version.

The codec you gave me in the second link won't install because it's for an older WMP.

So still no advance.
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warturtleCommented:
Another idea I have is - try changing the association of AVI files from Windows Media Player to some other software and then change it back to Windows Media Player and attempt to play the video then.

It could be file associations as well that have been changed after installing other programs. You can right-click on any .avi file and select 'Open With' and select some other program and not WMP (it might be worth checking what the default program is to open .avi files currently before we change).

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Henri_BironAuthor Commented:
Currrently the file association is already changed after the installation of VLC.

I didn't switch it back though. I will try that when i'm back home, but i'm sceptical that that will help.
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Henri_BironAuthor Commented:
The file association didn't improve the problem
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warturtleCommented:
I am thinking of what else to suggest you because WMP is an integral part of the OS and re-installing the OS might resolve the problem of codecs and WMP. Because of so many codec installations and uninstallation, it seems that the registry has been affected.
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Henri_BironAuthor Commented:
OK, I understand,

We both tried everything we know and nothing helped. I'm very gratefull for all the time you have spend on this. I'll switch over for  a support request at microsoft, because although the problem now affects myself i would like to have a solution on this as this is not the first time it happened (maybe each time due to the installation of pinnacle studio).

I'm closing this and will add as addendum any further information i can get.

Again thx alot.

Kind regards,

Henri Biron
Dolphin Consultants
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warturtleCommented:
Sorry I couldn't be of much help. Let us know by updating this thread if you find a patch from Microsoft that can help with this.
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Henri_BironAuthor Commented:
I have contacted MS for support. They advised to use the repair tool on the xp installation CD.
I did that and it worked. I did have to re-tune or re-install some stuff but on the whole it worked. Only problem that could still be is with preinstalled machines that have no installation CD.


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warturtleCommented:
Aha, I see... thanks for letting me know. Dunno why I didn't think of it as well. I have a link that you can bookmark to use for similar problem in future:

http://www.informationweek.com/news/windows/showArticle.jhtml?articleID=189400897&cid=ref-true

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