Solved

Symantec 11.0 causes server to hang event 11 arcsas

Posted on 2009-05-06
3
1,447 Views
Last Modified: 2013-12-09
I installed Symantec Endpoint 11.0 on April 16th. ever since the install, several times per day I am getting event 11 arcsas errors in the system log. During these times, my server hangs for  just a few seconds and my users will get kicked out of the applications this server hosts. The server is and HP AiO 400 (1 TB) running Storage Server 2003.

I updated to the latest RAID controller driver from Adaptec and have applied all of the patches and service release files from HP. Seems to really be an issue with the AV software. Worked fine with Symantec 10.x
0
Comment
Question by:djerryanderson
  • 2
3 Comments
 
LVL 15

Expert Comment

by:xmachine
ID: 24358569
Hi,

Which version are your running ?

To find out, go to any SEP client, open the GUI, then click on "Help and Support", then choose "About"

version: ????

A Symantec Certified Specialist @ your service
0
 
LVL 1

Author Comment

by:djerryanderson
ID: 24358757
11.0.4014.26

Also, I have been incontact with HP and Symantec both troubleshooting this. The HP person says that the RIAD controller is getting overloaded and suggested I look for a new driver. I believe the driver is the newest. The Symantec rep had me check the usual - not realtime scanning networked drives, not running scheduled scans during the day, making sure MR4 is installed (see above).

I have no idea what is causing the issue - I just know it started the saem day I upgraded from 10.x to 11.0.
0
 
LVL 1

Accepted Solution

by:
djerryanderson earned 0 total points
ID: 24441997
Turns out to be an issue of excluding various folders from real time scanning - most notably c:\program files\Microsoft SQL Server.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Possible virus infection 9 87
Has this user really been infected by Ransomware? 3 151
Sudden performance loss on a Vista system. 14 154
EICAR File 5 72
The purpose of this Article is to provide information for a newly released variant of malware – with the assumption that many EE Members will have need of the information. According to “Computerworld”, well over one million web sites have been co…
I recently had to create a utility which aim is to update McAfee's Virusscan and that had to be launched from a command line. I thought I’d share my experience with you. Why is it useful to be able to update an Antivirus from the command line?…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question