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Symantec 11.0 causes server to hang event 11 arcsas

Posted on 2009-05-06
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Last Modified: 2013-12-09
I installed Symantec Endpoint 11.0 on April 16th. ever since the install, several times per day I am getting event 11 arcsas errors in the system log. During these times, my server hangs for  just a few seconds and my users will get kicked out of the applications this server hosts. The server is and HP AiO 400 (1 TB) running Storage Server 2003.

I updated to the latest RAID controller driver from Adaptec and have applied all of the patches and service release files from HP. Seems to really be an issue with the AV software. Worked fine with Symantec 10.x
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Question by:djerryanderson
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3 Comments
 
LVL 15

Expert Comment

by:xmachine
ID: 24358569
Hi,

Which version are your running ?

To find out, go to any SEP client, open the GUI, then click on "Help and Support", then choose "About"

version: ????

A Symantec Certified Specialist @ your service
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Author Comment

by:djerryanderson
ID: 24358757
11.0.4014.26

Also, I have been incontact with HP and Symantec both troubleshooting this. The HP person says that the RIAD controller is getting overloaded and suggested I look for a new driver. I believe the driver is the newest. The Symantec rep had me check the usual - not realtime scanning networked drives, not running scheduled scans during the day, making sure MR4 is installed (see above).

I have no idea what is causing the issue - I just know it started the saem day I upgraded from 10.x to 11.0.
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Accepted Solution

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djerryanderson earned 0 total points
ID: 24441997
Turns out to be an issue of excluding various folders from real time scanning - most notably c:\program files\Microsoft SQL Server.
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