Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

NTBACKUP NOT RESPONDING UNTIL REBOOT

Posted on 2009-05-06
1
Medium Priority
?
629 Views
Last Modified: 2013-11-14
Hello
I am an IT professional with many clients using Sony AIT tape drive solutions in their Windows 2003 server systems.  The backups run from a scheduled task which works fine.  We first stop and restart the removable storage service in a batch file before commencing backup just to be sure there are no service issues from the previous nights backup.  All this works exceptionally well for us except for a couple of our customers where after an indeterminate period of time the backup system will no longer work.  It will detect the media when you run a manual backup and prompt to be overwritten, only to be followed up with "device is not responding, please check cables" blah blah blah.  The drive that is giving me the most grief at present is a SCSI unit however I have an identical setup, same hardware etc elsewhere and it works fine.
If I reboot the server everything returns to normal and I'm off again for another few days/weeks before it happens again.  I downloaded the Sony tape tools diagnostic software, upgraded firmware, changed tapes, cleaned the drive, upgraded tape driver in Windows and even run a read/write test using the Sony software.  All this works perfectly.  NTBackup still persists with the fault though.
I've even written a batch file to reboot the server every night before backup commences but this is not really a solution, only a crummy workaround.
Any ideas (aside from spending thousands on Veritas or BackupExec etc?)  This is doing my head in!!!

Regards,

Brendon
0
Comment
Question by:affinity-systems
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 9

Accepted Solution

by:
Sai Prasad Kinnera earned 1000 total points
ID: 24326419
these are the things which you can certainly try

1) start rsm service with local administrator account
2) check if terminator attached to the tape drive is terminating properly or not( sony tape tools will not help in this)
3) check if there are any errors in event log for SCSI adapter
4) this can be an issue with the BUS on which the adapter is fixed but can be confirmed only after few tests
5) Do not go with sony tape tools, i have worked with hundred odd issues with sony tape drive and they have never shown a failed result and at the end of the issue tape drive was replaced
6) if reboot is fixing this problem it means scsi connection is getting flushed, which bascially means my point 2
7) update drivers and firmware if possible

last but not the least i would certainly suspect the cables along with the termination of scsi commands on the backup server
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I previously wrote an article addressing the use of UBCD4WIN and SARDU. All are great, but I have always been an advocate of SARDU. Recently it was suggested that I go back and take a look at Easy2Boot in comparison.
Concerto Cloud Services, a provider of fully managed private, public and hybrid cloud solutions, announced today it was named to the 20 Coolest Cloud Infrastructure Vendors Of The 2017 Cloud  (http://www.concertocloud.com/about/in-the-news/2017/02/0…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
Suggested Courses

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question