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When powering down my Western Digital My Book 1TB external hard drive I see this and get this message

Posted on 2009-05-06
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Last Modified: 2016-06-26
I recently took two old IDE hard drives that had data on it I wanted to keep, so I used a USB 2.0 to SATA/IDE Adapter to transfer the data from my old IDE hard drives onto my Western Digital My Book 1TB external hard drive. After I transferred the data, I decided to format my two old IDE drives, by right clicking my computer, then selecting manage, then going to disk management and formatting them that way. One hard drive formatted fine noticed nothing, I noticed I took the other drive, which is a 40GB, when I went to my computer it only saw it as a 18GB, so in disk management I saw the drive, but it look like it had two 18GB parts on the same drive, so what I did was I formatted one and then still said 18GB for one, but the other said unallocated, so I formatted both and then it was one unallocated, I was able to see the hard drive of 40GB. So now after I power down my Western Digital My Book 1TB external hard drive, I see these, the two pictures I posted. When I double click on this Local Disk H, I get this message, When the My Book shuts off completely, the Local Disk H disappears. Can someone help me find a way whenever I power down my Western Digital My Book 1TB external hard drive, I don't get or see this?

                Thanks Experts,
Local-Disk-H.jpg
Local-Disk-H-Error.jpg
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Question by:skywalker39
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by:cdebel
ID: 24321464
I'm not sure to understand what you mean.  So ...
    What's your drive letter for your My Books
    What's your drive letter for your older drives?

You get this error message as soon as you click on H: or as soon as you turn of your My Books?
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by:skywalker39
ID: 24321529
The My Book is drive letter (H:)
The IDE drive is New Volume (F:)

I never seen this before until I formatted the IDE drives. When I power on the My Book I don't see "Other Local Disk (H:) at all with a red question mark". The only (H:) I see is My Book (H:) when It's turned on. I only see this message if I double click on the "Other Local Disk (H:) at all with a red question mark" when It's powering off.
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by:cdebel
ID: 24321552
So it's some sort of "Ghost Drive Letter".  The problem is that your Explorer doesn't update the drive status properly, it's not that you get this error message when you click on it :).

have you tried mapping it with another drive letter in the Disk Management to see if Windows still see a Ghost Drive?
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by:lukefuno
ID: 24321568
well how come in the pictures you dont have a main harddrive? you only have cd roms drives?


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by:cdebel
ID: 24321588
lukefuno:
On my laptop, its separated in few sections (like bellow)... he just cropped the part that concern us probably.  External drives and Internal Drives are not together.. as you see, there`s no Drive F: too...

Hard disk drives
Local Disk (C:)
Devices with Removable Storage
DVD-RW Drive (D:)
U3 System (E:)
KINGSTON U3 (F:)
Other
My Bluetooth Places...
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by:cdebel
ID: 24321600
The My Books is an USB drive, not a NAS drive (ethernet) if my memory is good.  So it can't be caused by a bad manual mapping since its autodetected once its connected.

But i wonder if you see it when you type a NET USE from command prompt?

If you do a NET USE and see a drive H:, you should do a delete on it (NET USE H: /DELETE)
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by:lukefuno
ID: 24321608
if not, then i would go back into disk management and make sure you re-  map a main c drive first, and then map the cd roms.

reboot.

then plug and chug your external in pc and see if OS commits error again.

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by:Wayne Barron
ID: 24321629
Have you tried to go through the [Safely Remove Hardware Wizard] to remove the drive?
And then reboot the system, with the drive connected, and it will reinstall it.
And there "should" not be no more issue with it.

I run into this issue every once in a while, and that is what I do to correct it.

Good Luck
Carrzkiss
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by:skywalker39
ID: 24321679
cdebel - I have the My Book connected using USB.

lukefuno - can you explain to me how to map C drive then map the cd roms? CD Rom (E:) is a virtual rom.

carrzkiss - tried your method, no success
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by:lukefuno
ID: 24321719
well unmount the E virtual rom drive first (whatever program is running that) you may just r-click on the drive and click unmount or disable.

then go back into disk management find your c drive - if it has c drive already then leave it as is. then in disk management too, look at your real cd rom drive and right click it, and see if there is a menu to change drive letter option. you then choose a drive letter of D.

reboot.

then make sure your virtual drive doesn't start up again and look under my pc and make sure all looks ok with main HDD as C and CDROM as D

then plug in your usb drive and see what happens.

is this making sense?



snip1.PNG
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by:skywalker39
ID: 24324123
lukefuno - thanks for showing me how to map (C:) and my other DVD-ROM, I did what you said to try, and still no success. (C:) was already set and my real DVD-ROM was already set to (D:) so I switched it to (E:) then rebooted then switched it back to (D:). I have a backup image of my computer, would going back with the image correct this? It's not a hard drive issue? I can access the My Book just fine, is the data on the My Book okay?
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by:lukefuno
ID: 24324611
hey did the external hdd come with a disc? why you dont you reinstall the drivers for the external drive?
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by:lukefuno
ID: 24324838
also provide another screen shot of my computer w/usb connected.

i want to see what everything looks like.

thanks,
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by:skywalker39
ID: 24325451
lukefuno - it didn't come with any discs that came with drivers. With the screenshot do you want (C:) (F:) and (H:) showing altogether? I'll post the picture when I get home tonight.

Thanks,
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by:lukefuno
ID: 24325484
yes .

but it sounds like your error message comes when powering down the external? right?
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by:skywalker39
ID: 24325802
Correct but this only started to happen when I formatted the old IDE drive through USB, I did however have both the My Book and the IDE drive plugged in and both were running at the same time. Could this of cause some kind of conflict?
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by:lukefuno
ID: 24325939
just do this then, boot into safe mode and see if the error message pops up!!!
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by:skywalker39
ID: 24326783
Okay, I'll try that.
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by:lukefuno
ID: 24327833
i was thinking about it though,,, safe mode may disable usb ports but try anyway.


if that doesnt work....plugin your external hdd, and,
while your in NORMAL mode, delete the usb driver associated with External HDD in Device Manager, under USB drives. see pic.

power external down and then power back on. then power back down to see if error pops up again.

usbdriver.png
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by:skywalker39
ID: 24327977
So when I power on the My Book, see which USB driver(s) show up in Device Manager and then delete them?

Thanks,
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by:lukefuno
ID: 24328036
yes,

then after done deleting, power down drive. log out, then
 log back in,

then, power back on drive and see if it gets correct driver and drive letter.
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by:skywalker39
ID: 24328595
Okay, I'll give this a try. It's funny I never seen this before, it's strange, usually I would be able to figure out what's causing the problem.

Thanks,
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by:lukefuno
ID: 24329202
well i think thats why you are now using ee. :)
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by:skywalker39
ID: 24329465
Maybe...  :)
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by:skywalker39
ID: 24329519
I could try a couple of things, I have a backup image of my computer before this problem occured, I can try using the image that I know that worked and see if that fixes the problem. I can also just unplug the My Book without powering it down using the power button on the back of the My Book.
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skywalker39 earned 0 total points
ID: 24331730
lukefuno - I figured out what's been causing the problem, it didn't click until now, the problem is this, the My Book shuts down quicker before Windows recognizes it, so it shows another drive quickly and then when I double click on it, it gives that message. When I turn it off using the USB Cable I don't get any error messages. The only downfall is that I formatted the drive as NTFS, I should of kept it as FAT32.
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by:lukefuno
ID: 24332413
oh i see, ok then just unplug it from computer instead of using the power button.

or just leave it on until windows shuts down and then power off drive.

why keep it as fat32? i dont think you can go back to fat32 unless you format it back which will lose your data, so you need to backup the backup.


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by:Wayne Barron
ID: 24334768
have you tried to plug the old drives back in like before, and see if they give errors?
If not, then instead of just unplugging them, choose to [Eject] the drive(s) through the
[Safely Remove Hardware Wizard]
Do this to both the old drives, but leave your new drive plugged in.
And then reboot the computer.

Maybe it is trying to assign the same information to the new drive that 1 of the older drives had.
Give this a shot, nothing lost nothing gained right?

Let me know?
Carrzkiss
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by:skywalker39
ID: 24335914
carrzkiss - I tried that method already, no success.
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by:Wayne Barron
ID: 24338406
have a look here and see if it will help.
Running chkdsk for possible errors (Doubt this one)
http://forums.techguy.org/hardware/691202-f-refers-location-unavailable-how.html
restoring defaults (Maybe)
http://forums.techarena.in/vista-help/801087.htm#post4080088

good luck, and hope that you can fix this issue.
Carrzkiss
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by:skywalker39
ID: 24341089
Thanks carrzkiss but I already figured out what was causing the problem. You guys are great!
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by:Wayne Barron
ID: 24341157
Skywalker.
Since you figured it out, let us know?

Carrzkiss
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by:skywalker39
ID: 24341186
carrzkiss - I posted it already in comment ID: 24331730.
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by:Wayne Barron
ID: 24341426
[Quote from Skywalker]
===============================
My Book shuts down quicker before Windows recognizes it, so it shows another drive quickly and then when I double click on it, it gives that message.
===============================
OK. When the hard drive shuts down, and it shows another drive (Ghost Drive in this case)
That is not a good thing, you need to research why this drive is doing this.

Other then that, glad that you figured it out.
I deal with so many questions on here that I did not catch the post that you made about figuring it out.
Sorry for that misunderstanding on my part.
But still, try to find out what it causing the drive to ghost itself.

Good Luck
Carrzkiss


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by:skywalker39
ID: 24370729
carrzkiss - don't worry about it, I deal with many questions as well and I don't catch certain posts either :) It looks as that I figured out was as wrong, because I tried it on a different computer and I got the same results.

      Thanks again to everyone who participated in this question!
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