Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Why does my Pioneer DVD-RW Drive only read CD's and not DVD's?

Avatar of MaxNola
MaxNola asked on
HardwareLaptops NotebooksHome Theaters
3 Comments1 Solution920 ViewsLast Modified:
I have a Dell laptop that I bought in 2007.  Due to a bad virus and tons of spyware I decided to start fresh. I do not have the drivers/utilities disk from Dell. I got a new and faster drive (I'm going to eventually use the old on for storage) and installed XP Home Edition fresh using an OEM CD and my old license key from Dell.

I thought I was going to have major driver issues--but luckily dell.com allows you to download the drivers from their website.

http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen
 
My service key is DFKYCD1, once you type that it the site will give you a list of drivers they offer for download. I don't want to download all of them because from what I can tell many of them are for other types of DVD drives.

I installed the driver that they have for Pioneer DR-K17YC, and restarted as they said. The drive will take CD's but not DVD's. What could possibly be missing that isn't allowing the drive to read a DVD. When I put a DVD in, I can hear the eye moving around for a few seconds, and then nothing happens, no Autoplay screen. When I double click on the CD icon, it opens into a blank window. If I go into the hardware area of the control panel it says that the DVD drive is functioning properly.

I tried looking directly at the Pioneer website--but cannot find support information or a driver to download--I'm assuming this is because they may not sell this one retail.

Any idea why the drive will read DVD's and not CD's? If anyone can get the correct firmware for this that would be very helpful.
ASKER CERTIFIED SOLUTION
Avatar of nobus
Commented:
This problem has been solved!
Unlock 1 Answer and 3 Comments.
See Answers